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    How well has Sentry worked for me?

    We will be taking multiple frames this quarter, i.e. before end of the year. FYI, in the interim, I have been advising many customers to leverage BI's Zone (Area of Interest) feature. For example, for one customer, they had a camera facing the front door. The camera would trigger every time the...
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    Sentry Questions

    Pets and Vehicles is a beta feature right now. Right now we do not fire ANY alerts based on vehicles and pets. We are still improving our accuracy before releasing to the public. For the beta version, we provide summary images on a per camera basis. Many pet owners like seeing what their...
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    Sentry still around?

    Sentry is still around! We have been delayed a little bit on new features. We are going to improve the logic to take three frames per motion. That should be out this quarter, i.e. before the end of the year. FYI, in the interim, I have been advising many customers to leverage BI's Zone (Area...
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    Sentry alerts still sent for human detection in masked off part of zone

    More is planned with BI. Our roadmap is consistent with this feedback. We will allow the ability to activate (pets, vehicles etc) on a per camera basis so you can activate for the front camera for pets to get the alerts that you want. The summary reports are a beta feature to provide some...
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    Sentry alerts still sent for human detection in masked off part of zone

    You guys astutely pointed out a hole in the current implementation. We enhanced our API to resolve this issue. We plan to get on BI's calendar to resolve this. -- Sam from Sentry
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    How well has Sentry worked for me?

    Good observation. This is a known limitation with our 1.0 integration. We plan to take 3 frames per event in the next release which we are almost ready to share with BI. We plan to take frames at the MAKEtime setting, +1s, +2s. Another user suggested providing a visual in the clip or UI...
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    How well has Sentry worked for me?

    The service is try & buy. If/when you activate the service, it is active for 20 days with no questions asked. -- Support
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    How well has Sentry worked for me?

    We have not activated vehicle detection yet, but when we do so, you would get alerts similar to human detection. You will easily be able to count alerts with vehicle detected in the clip list but it will not be a true count. For example, you would only get one alert per clip and the clip may...
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    On-premise version

    Customers have been requesting ways to see which image is sent to Sentry so they can tweak parameters to improve performance and ways to delete and report false negatives/positives from within BI. All good ideas for future versions. -- Sam from Sentry
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    How well has Sentry worked for me?

    Amazing analysis Dean. Answers below: "Most of the blue boxes contain a person. As I understand it, BI passes one image per trigger to Sentry which processes the image and returns the coordinates of one or more boxes where it detects a person." -- Correct "My first question is why is the...
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    Not sending alerts when it triggers a person

    Have not met with BI yet. -- Sam from Sentry
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    Sentry is great for me

    Good suggestion. I will bring up to Ken as well. -- Sam from Sentry
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    Sentry charged my card for 3 years of service...

    Sorry! Just seeing this post today. Let me know if the issue has been resolved by support. If not, can you submit a ticket via email to support@smarthomesentry.com and reference this post. Apologies again. We will resolve it. -- Sam from Sentry
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    Not sending alerts when it triggers a person

    I like that idea! Let me bring it up with BI. -- Sam from Sentry
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    I decided NOT to subscribe to Sentry…

    Marketing is finishing wireframes for version one. Engineering has not scoped out the work and provided timelines. We are still anticipating v1.0 to come out in 2019. -- Sam from Sentry
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    Your thought on the new feature: Daily Smart Report

    I just spoke with BI today. They are going to revamp the mobile app which will include the Sentry icons in the clip list just like the desktop. They did alter the alerts such that if you have Sentry activated, you only receive push notifications if Sentry determines human activity (see below)...
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    Your thought on the new feature: Daily Smart Report

    Vehicle detection is coming very soon! -- Sam from Sentry
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    Your thought on the new feature: Daily Smart Report

    We are still figuring out the feedback mechanism for the AI (user feedback is always welcome). The issue is 1000s of images are needed in order to actually re-train a computer vision model. When users provide feedback on one image... the expectation is often, "I told Sentry this was a mistake...
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    On-premise version

    Sorry, on-premise is not a 2019 roadmap item. A customer portal so users can see, delete and report false negatives/positives on their images is part of the 2019 roadmap.
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    Best settings for Sentry? Improvements possible?

    If you don't mind submitting a ticket to support@smarthomesentry.com with sentry id & camera name, we can investigate further. Our AI is supposed to get smarter over time and not alert on trees. I'm thinking another good use case for activating zones or the new invert zones function is to mark...
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    Not sending alerts when it triggers a person

    I suspect the frame sent to Sentry does not have a human in it. When people are walking away, I bet it takes more than 1 sec (default MAKE time) to be in the camera frame. The frame sent to Sentry is the very first frame. Best way to trouble-shoot is to email support@smarthomesentry.com with...
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    Best settings for Sentry? Improvements possible?

    Great summary. We do have a setup guide. 1. Correct. We are planning on ingesting 3 frames per clip down the road to make the integration less brittle (MAKE time, +1s, +2s) 2.1. Correct. Sentry AI piggy=backs off of BI's motion sensor. 2.2. The motion settings for contrast and object size...
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    I decided NOT to subscribe to Sentry…

    We received a lot of feedback for a customer portal to share images received from BI. We agree, sharing the images provides a level of transparency and confidence in Sentry from the customers. In addition, it helps customers debug the MAKE time or easily check images that resulted in false...
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    I decided NOT to subscribe to Sentry…

    Working with BI right now on prioritizing bugs and feature requests. For example, the image sent in email and SMS alerts is now the frame that created the trigger. Fixes pop-up in updates and BI's updates sheet (Updates - Blue Iris Software). Open to ideas on how to improve the...
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    I decided NOT to subscribe to Sentry…

    Right now, we only take one image per clip. The image is defined by the MAKETime. So assuming you have no pre-trigger times set, the very first frame in the clip is sent to Sentry for AI analysis (Humans now, vehicle & pets coming soon). We occasionally still miss the activity with one...
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    Suppressing alert clips...Timeline?

    Sorry. Meeting with BI next week to discuss roadmap. -- Sam from Sentry
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    Is the slash/zero icon from a Sentry?

    The slash/zero means the alert was cancelled by Sentry because no human was detected. From your screen shot, it appears we did not catch you while you were bent over. This is a false negative (i.e. error on our side stating no one was there but someone was actually there). If you would like...
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    Goodbye Sentry

    Hi ffham, Apologies for frustration. I was wondering if it were possible to send a support ticket to support@smarthomesentry.com with your sentry-id. From your description it sounds like Sentry is not activated. I would like to trouble-shoot on our end if possible. If you do so, please...
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    Auto delete clips stored in BI that failed Sentry detection.

    Many customers have requested the auto-delete feature. As fenderman has alluded to above it's a bit more complicated. Suppose you have human detection and a car pulls into your driveway. Sentry will suppress the alert but it is probably a relevant motion clip you want to know about. FYI...
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    5.0 Upgrade Missing Sentry ID

    We've been getting tickets that the Sentry ID is being lost again when users upgrading to BI v5.0 or installing latest updates. Sorry for inconvenience. Working with BI on fix. -- Sam from Sentry
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