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Thanks a lot @alastairstevenson !! Using the USB device, I have changed the language settings from 2 to 1, and successfully upgraded the NVR to the latest version 3.4.96. However, the device name still appears to be "N" and not "NI".

Thanks for the lead! I couldn't expect you guys would support me this quickly!

The US website has only the latest firmware and no intermediate versions.

Well, I am not sure what version it is as it was procured in Malaysia. I also noticed that in the firmware, the model number is N and not NI. But the label at the back says the opposite.

I need Hik-connect to work on the NVR. The 3.0.10 has only the DDNS option which doesn't work for my network arrangement. Any advice is highly appreciated.

Dear all, I've got an NVR DS7616-NI-E2, firmware 3.0.10. However, it won't upgrade to 3.2.0, the next firmware available at the portal. I tried all versions from the portal, and it fails for all. Seems like I need 3.1.0, but can't find it anywhere :( Any clues on where can I find it? Googled up...