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Ip cam connected to DS-7616NXI-K2/16P poe nvr and we are using samsung s22+ and iphone 14. Camera's motion detection is enabled and set to notify Surveillance centre. From mobile app ivms4500 trying to enable push notification decive but it gives error. In HIK connect app it can enable device...

Alarm push notifications doesn't work on IVMS4500 and HIK CONNECT app. Can't find device list in ADD option in HIK connect and in IVMS4500 when click on device to add failed. Can someone suggest what happened. Thanks