Push Notification not activating on IVMS4500 and HIK Connect.

[TECHNICS HK]

Alarm push notifications doesn't work on IVMS4500 and HIK CONNECT app.
Can't find device list in ADD option in HIK connect and in IVMS4500 when click on device to add failed.
Can someone suggest what happened.
Thanks

 

[alastairstevenson]

Can someone suggest what happened.

Not without much more information on the devices you're trying to connect to and how they are connected and how the phone is connected.

 

[TECHNICS HK]

Not without much more information on the devices you're trying to connect to and how they are connected and how the phone is connected.

Ip cam connected to DS-7616NXI-K2/16P poe nvr and we are using samsung s22+ and iphone 14.
Camera's motion detection is enabled and set to notify Surveillance centre.
From mobile app ivms4500 trying to enable push notification decive but it gives error.
In HIK connect app it can enable device but no notifications

 

[Dhil]

ivms-4500 is discontinued. you will no longer get push notification.
hik-connect is the replacement, however to get push notification you need to register and not use visitor mode