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I re-install the software version 4 but 32 bits, not 64 and that fix my issue. It's really a bug with the 64 bits version.

Yes i send a e-mail to support yesterday and waiting for a feedback from them.

Hi Everyone, I just upgrade to version 4 and I have 3 camera, 2 are Foscam, working fine but i have a other one Trendnet TV-IP400W who show me only 2-3 pixel line of my camera at the top and the rest is green only, but the ptz feature is working. Is anyone get the same situation. Thank you...