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I wasn't really looking for the tired old "you get what you pay for" song.... not helpful. So nobody knows how to configure the PTZ - which BTW works very well as a PTZ, but tracks in the wrong direction, that's all. It may require a firmware upgrade but I will try and work it out myself.

Any suggestions?

That is just an area of preference - like preset 1

Hi Vector18 - thanks for the comments. See notes in previous post for approach and steps followed to set up the tracking feature. Your tracking is excellent - I would be very happy to have that smoothness and accuracy, but think realistically that I will, at best, have to accept far less a...

Thanks for the welcome and the feedback fenderman - yes, I will be leaving them negative feedback for sure. The company is just in denial and insist that because there was movement when auto tracking was invoked that it is somehow "working fine". Their refusal to give me the interface software...

I am hoping someone can shed light on the following problem I am having with a HD IP camera: http://s.click.aliexpress.com/e/JsPNCjA I recently bought this camera - mainly for auto tracking, in addition to the HD quality. The camera itself is fine but the auto tracking and interface software is...