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It's an interesting use case but as Fenderman stated, it would only be a viable use case for an on-prem solution with much faster response times which we are not offering right now. -- Sam from Sentry

It is a misleading post by itself. Agreed. The context of that conversation was features coming out in 2020-Q1 so I may have meant the statement in those terms, can't remember. We have already slipped the 2020-Q1 release as we all know from other posts and the May release will not have...

Hey guys. Just jumped into IPCAMTALK today. Just to cool the flames, right now Sentry is still integrated to take only one frame per motion clip. Apologies if there was some misunderstanding from earlier/past posts. We understand all the limitations mentioned by VinAU regarding this first go...

Nothing to report right now. The above was a marketing campaign for small businesses who are worried due to the stay-at-home orders. -- Sam from Sentry

Sorry for the slow response via support. It's unacceptable and we are working to improve support. Glad to hear you are back up. -- Sam from Sentry

Answer 3. Whatever you purchased will be honored. You pay the difference for the new stuff. FYI, pricing is way more simple moving forward. $x per feature per camera. You pay for exactly what you want. The price is constantly debated so do not want to share now. 4.) I'm not quite sure why...

Just spoke to marketing. Apparently a campaign was run last year for 3-year subscriptions. The form to fill out to take advantage of the program had verbiage regarding consent. I guess it was not clear. Marketing made a note to provide more clarity in the future (maybe hit a consent button...

Apologies. The post was not clear. See above for clarity. A new Twitter post will be sent by marketing with more clarity as well. -- Support

There is some misunderstanding. If any legacy customers see value in the new stuff, you can try and buy like before (at different prices). However, we will maintain our commitments to anything that was purchased. So, for example, the 10-pack with person detection that expires in 2023 will be...

Hi Phil! Actually, we are probably going to miss the deadline. The BI Integration (fingers crossed) will be coming out June 1st. And correct, cloud solution still. Sam from Sentry

Standalone is consistently an internal debate. We are not ready to commit to an on-prem solution yet, but will provide updates if and when we choose to do so. -- Sam from Sentry

Hi Chris, The email has some ambiguity so apologies. Blue Iris was Sentry AI's first integration and our Blue Iris customers were our very first customers. We are very grateful and have no intentions of changing/or altering the policy for those customers (current subscription, add-ons...

We are taking more than one image to improve accuracy. -- Sam from Sentry

LOL! It's not just me here. However, we are in the process of improving the Customer Success department. -- Sam from Sentry

Sorry. I will take a look at the ticket today. Support tickets are handled by another team. -- Sam from Sentry

Appreciate the feedback. We are addressing transparency with our customer portal. Coming out in the next few days is the cameras tab which provides complete transparency to every image coming to the Sentry cloud. A delete button will soon be provided if you want to remove it from our cloud...

Hi Chris, We can't get into the how or what in too much detail. Basically we are leveraging more information from BI to reduce false negatives and false positives. -- Sam from Sentry

Appreciate the confirmation and complement. With the integration to the new APIs we addressed false positives and false negatives. Hopefull you guys will start noticing the results. — Sam from Sentry

Correct. Every release after 5.1.0.2 or .3 (not sure exactly which version integrates to the new Sentry API release) will be going to the new API. Ken did not revert the integration. Sentry AI just needed to handle the load correctly, which we are now doing. -- Sam from Sentry

Apologies. Our servers were not scaling properly as the load increased. Issue is resolved. -- Sam from Sentry

If there is still an issue with your license open a ticket by sending an email to support@smarthomesentry.com. Reference this IPCAMTALk dialog as well. -- Sam from Sentry

Yes. That is exactly what the integration does. Free 15-day trial to test the results. -- Sam from Sentry

Apologies. I will reach out to support and resolve the issue. — Sam from Sentry

We recently shared with BI new functionality where we can take into account the BI zones. The integration is not complete yet... but soon. So... in the future, when a user defines a zone, ie. area of interest, Sentry will now take that information into account before sending an alert. -- Sam...

Area of Interest. I thought zones and AOI were the same thing in BI... -- Sam from Sentry

Multiple frames should be integrated with BI by 2020-Q1. FYI, the image associated with the clip list is now the frame defined by MAKE time. This happens to be the exact frame sent to Sentry. Users can now see for themselves whether Sentry made a mistake or whether the right frame was sent to...

2019-Q4 for multiple frames. FYI, the image in the clip list from BI is now the image set by the MAKEtime. This is also the frame which is sent to Sentry for processing. Now users have instant feedback as to which frame is sent to Sentry. -- Sam from Sentry.

MAKE time can be brittle. Especially if doors are in the scene. I have started recommending to users to leave the MAKE time at it's default (1s) and create a Zone. I found a zone with Sentry AI is an even better combination. For example, if you have a camera on top of the garage door, often...

Can you send an email to support@smarthomesentry.com stating "Per conversation in ipcamtalk, Sam asked me to open a ticket to investigate why my email to case is not working. My open tickets are #xxxx, etc." Once I know who you are, I can start investigating your open tickets. -- Sam from Sentry

If you open a ticket and share your sentry id, we can investigate in more detail. As far as "how we do something", unfortunately we do not share those proprietary detail. Basically we use all the data at our disposal to make intelligent decisions. -- Sam from Sentry