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Hello, been a few weeks since we had the problems with the camera. We ended up returning the camera for a replacement, so far the replacement works. The seller was more than fair and refunded our courier costs returning the faulty camera. So we hope this time the camera will keep working and we...

Oh no, I haven't insisted, I have asked. He can refuse, and replace if that is his decision. I only contacted the card company because we just wanted to know if we have any come back at all if things went wrong. We will completely work with the seller, we wouldn't be any other way. He has so...

Thank you again for all replies and help here. We have been greener than grass with this purchase. We feel a bit silly now, and have asked for a refund instead of replacement. So we are just waiting to hear back from the seller now to see if they will be ok with this. He has been helpful so...

I really wish I had known about these camera faults before we purchased one. It is such a lot of money to us, we think the seller wants to send a replacement. If we have problems with the next one it will cost us again to return too. I hope we don't end up losing the money and not seeing a...

Hello, thank you for your replies. The camera is being returned to the supplier, but they want to send a replacement I think. Not sure if it is a fault with just this camera, or they are dodgy copies from China and cheap for this very reason? £230 is not cheap to us, but for this type of camera...

I bought an unbranded wired PTZ 10 x optical zoom IP camera on eBay. I set it up to use a static IP address on both the camera and the router, and it worked ok to start with on all mobile phones, notepad, laptop and desktop PC, when used occasionally. But having installed it permanently it then...