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Can I get a link to the user manual for this new firmware? I downloaded and upgraded with the digicap.dav file, but there was no manual with it. The last manual I have says 3.3.2 and doesn't have some of the new features in it.

Thank you! That worked. I installed the SADP tool and it saw the NVR on the network. So I entered the serial number sans the model # into the online recovery tool and the serial code that it created worked to reset the password from SADP! So I can assume the seller had altered the default...

I bought off ebay. It was supposedly opened but new and never installed. I did send them a message and asked about it but haven't heard back. I tried all the variations from the thread you linked above, but nothing worked. Thanks anyway for the suggestions.

Hello, I bought a Hikvision NVR model DS-7604NI-E1/4P open box (supposed to have never been installed) and am having trouble accessing it. When I turn the box on and let it boot, I get a screen with a bell icon in the top right and an icon with an exclamation in the bottom left. If I try to...