nvr dahua

i am using duhua nvr p2p setup (idmss) app on mobile look it, it was ok live view. but when i am use it on pc app (smart pss) connect with p2p connection ok in same network and live view ok both mobile & pc. but when connect my pc & mobile other network and live view on mobile is ok, but pc is...

Hello Everybody ! I have a problem with Smart PSS software, im getting the error "Failed to open video" in my windows 8 Laptop. I try in a Mac and it work perfectly. Does anybody knows how to solve this issue in windows ? Im trying to see this cameras by using the NVR serial number.