3 DMSS icons at top lh of screen on Samsung A25 5G

QuattroZ

QuattroZ

n3wb
Nov 6, 2024
19
2
UK
I now have 3 DMSS icons on my A25 screen.
When I select the DMSS device at the bottom, This morning I got a page full of Wireless devices - the nvr is connected on the lan. Bailed out and the process repeated itself.
Left it to get on the PC and login to IPcam.
Activated DMSS again, and this time I got a camera view! I got notifications, looked tried to view them, and get "incorrect username or password".
Accessed "me", and looked at Reset Password

If I follow the instructions, do I scan the mobile QR to restore the username/password settings in the smartphone?

Went back to home screen and now there are only 2 DMSS icons on the screen.


Is it time to go into 'me' and uninstall and reinstall DMSS?

This has happened before but usually with 2 icons.

Looked again and now there is only 1 DMSS icon:idk:
 
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Mebbe get a new phone
 
Delete it and start over. It doesnt do that, its your phone
 
Bigredfish: Delete it and start over. It doesnt do that, its your phone

I have deleted it and I'm thinking about whether I need to use the smartphone anyway.

Wittaj:

Yes but why do the "spares" disappear apparently of their own accord? Who else could install them, and there's the question of the "incorrect username or password" which came up when I wanted to look at the DMSS notifications.
I successfully changed the password on 1st Nov, as I got 27 illegal logins shown in Alarm/Alarm Info with type set to Exception, between 11th Oct and 25th Oct and a further 3 after 1st Nov
2 of these were loopback
- I looked up the IP address to check it - and the other was on the github blacklist.
The only people who know my password are in the Dahua Support team - I did give them permission to look into the nvr when they were still talking to me, and after that zilch.No replies to emails.
I'm not sure about the installer, as he has the S/n on his smartphone.

I'll say Cheers for now as it's coming up my bedtime.
 
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Something is hacked. I dont know what you're seeing exactly, but from the sounds of it you're compromised,.

I would delete the app from your phone. Get your phone reset with a new password, then reset the password on your NVR/cameras

And if you are port forwarding your NVR so you can view remotely, thats likely where you got hacked. Shut off port forwarding first immediately, and use a VPN or the P2P connection on your NVR.
There is no need/reason to contact Dahua support and as an end user they wont talk to you anyway.

Who put you in touch with this support that you apparently gave your admin password to?
 
I agree. It sounds like a hacking situation.

We hate to think that installers could be bad apples, but with a serial number it opens up ways to access it. And some of these people use the same user/pw for every install.

I would probably even go one step further and factory reset the cams and NVR? What do you think @bigredfish or does the installer having the serial number provide enough regardless?
 
Yeah the SN gets him to the machine ig P2P is enabled, then its just the password ......If the installer, who now cant be reached, has the SN, I'd shut off P2P also and set up a VPN on your router

Man I dont get the horror stories out of the UK. People pay contractors to install a system with no idea how to use it or how it works, then hand the admin access and other credentials (phone?) over to the installer? I suppose they charge an ongoing monthy fee as well?

We need to put some guidelines in the wiki to the affect
1 -"If you have had a 3rd party install your system, stop and rest all passwords, shut off port forwarding on your router, cancel your maintenance contract, and get help setting up a VPN.
2- "Learn the basics on how your system works - watch these 3 videos from Dahua"

Something to that effect..
 
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bigredfish said:
Something is hacked. I dont know what you're seeing exactly, but from the sounds of it you're compromised,.

I would delete the app from your phone. Get your phone reset with a new password, then reset the password on your NVR/cameras

And if you are port forwarding your NVR so you can view remotely, thats likely where you got hacked. Shut off port forwarding first immediately, and use a VPN or the P2P connection on your NVR.
There is no need/reason to contact Dahua support and as an end user they wont talk to you anyway.

Who put you in touch with this support that you apparently gave your admin password to?
Click to expand...
I found it myself - support.uk@dahuhelp.com flags up Dahua Technology UK., and I have a case number

I have already deleted DMSS from my phone. but so far I have not reloaded it. I have yet to reset the nvr yet again but I am unsure about the effect of changing the camera passwords. I'll look for the port forwarding switch.
Another point - the firewall in the nvr is not enabled, which seems strange.
Also, I have to connect the nvr directly to the landline router to see how that affects the situation re seeing the devices on my network which at the moment I can't.
I am becoming paranoid - I told the installer I was intouch with Dahua help and I wonder if the installer contacted Dahua.....
Anyway, the installer's man is supposed to be coming this week. He hasn't given me a date/time!

Thanks Guys.
 
bigredfish said:
Something is hacked. I dont know what you're seeing exactly, but from the sounds of it you're compromised,.

I would delete the app from your phone. Get your phone reset with a new password, then reset the password on your NVR/cameras

And if you are port forwarding your NVR so you can view remotely, thats likely where you got hacked. Shut off port forwarding first immediately, and use a VPN or the P2P connection on your NVR.
There is no need/reason to contact Dahua support and as an end user they wont talk to you anyway.

Who put you in touch with this support that you apparently gave your admin password to?
Click to expand...
I have searched the NVR for Port Forwarding but can't find any references to it . DHCP is enabled - is this good or bad?
 
Port forwarding is an insecure method of allowing you to reach your NVR/cameras remotely when your not home.

It is done on your router, not your NVR

That may or may not be your problem, just one of the first things we check. It allows anyone to get into your home network.

You could be using P2P instead. This is more secure, but if you give out your NVR serial # or QR code and password, it’s another way to get hacked.

A VPN is a 3rd way of allowing remote access. It’s the safest. But it’s more complicated.

There’s no way for us to know what your problems are without spending many hours going through many technical details of your system.

1- Get your “installer” to show you how to change the admin password on your NVR, when he leaves, change it to something only YOU know

2- Find out the exact model # of your NVR and cameras. Then search and find resources to learn about them and how they operate. This is way more complicated than a RING or other consumer wifi camera system.

3- the security of your DMSS app is separate from your NVR. You need to learn how it functions. Here is a good starting point
 
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bigredfish said:
1- Get your “installer” to show you how to change the admin password on your NVR, when he leaves, change it to something only YOU know
Click to expand...

+1^^^.
And write that passsword down and keep in a secure location.
Also, do NOT use "admin" in any form (upper or lower case, etc.) as a user or user name whenever possible; many older NVRs would not let you change that away from "admin", unfortunately.
 
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I downloaded DMSS again, used my email address , which is the same as that used in the nvr, changed the password eventually. The nvr details are still showing in the Smartphone
When I activate DMSS, I get blurred images which are definitely not mines " and when I try the notifications i get the incorrect username or password message
.Is mobile push notifications"equivalent to port forwarding?
Ihave now disabled P2P while I change the nvr password yet again.
 
bigredfish said:
Port forwarding is an insecure method of allowing you to reach your NVR/cameras remotely when your not home.

It is done on your router, not your NVR

That may or may not be your problem, just one of the first things we check. It allows anyone to get into your home network.

You could be using P2P instead. This is more secure, but if you give out your NVR serial # or QR code and password, it’s another way to get hacked.

A VPN is a 3rd way of allowing remote access. It’s the safest. But it’s more complicated.

There’s no way for us to know what your problems are without spending many hours going through many technical details of your system.

1- Get your “installer” to show you how to change the admin password on your NVR, when he leaves, change it to something only YOU know

2- Find out the exact model # of your NVR and cameras. Then search and find resources to learn about them and how they operate. This is way more complicated than a RING or other consumer wifi camera system.

3- the security of your DMSS app is separate from your NVR. You need to learn how it functions. Here is a good starting point
Click to expand...

Ah... More thanks. I actually know how change the password in the nvr, and now the cameras have the same password. See my post 4.30 PM UK time.
 
Thanks Tony - I looked at changing the Admin name but it won't allow it.

Interestingly, in Device Details ie the nvr, the last two options are Restart and Delete.

If I delete it, it will remove the nvr from the Smartphoneand then I can reload it complete with new passwords.
 
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DMSS is just a window into your NVR and cameras. It’s not likely the problem. But if you’re seeing images that aren’t yours , your NVR is hacked
 
Leave P2P off for now, try making things work on your home wifi first.

In DMSS add your NVR with IP/Domain not serial number or QR code.

NVR IP is probably 192.168.1.108 but you need to very that.
 
Gentlemen we have lift-off.

I still have a lot to learn yet - but I am indebted to you guys for prodding the grey cells.

All passwords have been changed and recorded and I will keep an eye on the Alarm exceptions

The next step is for the expert to see what's wrong with the cameras. However, now I know the camera password I can investigate further. What will I find if I do that?
 
Are the cameras p;lugged directly into the NVR?
What model is your NVR?

How, besides the app, do you view the cameras live feed?
 
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