Hi,
I am a new member and I became so frustrated with my issue that I had to write in order to receive some advice.
I bought 2x DS-2DE2C400SCG-E(F1) from a local provider (best in Romania). After I installed them, shortly after, a couple of days, they started to abnormal shutdown (can be seen in logs) and just restarted and kept going, a few times a day, 4-5, every single day.
I will describe what I tried:
1. Changed the power adapter with a 2A and 5A ones, still the same issue.
2. Bought a Unify poe injector (not cheap) and connected them via poe, same issue.
3. Made sure there is no conflict in my network. I even disconnected all router ports, and only the camera's was kept plugged in, same issue.
4. I tried to connect them straight from the outlet and via UPS, same issue.
5. Sent them to the provider. They tested them via POE with a 70 meters ethernet cable, they said no reboots. But I do not know if they kept them only powered on, without a connection to a router.
6. I disconnected them from the router and only kept them plugged to poe injector and outlet, no issue.
7. I used HikConnect and HiLook, same issue.
8. I checked and overchecked MTU, IP, DHCP, UPnP, everything that has to do with the network, no issue found, cameras still reboot.
9. Latest firmware for both of them.
10. Talked with Hikvision, 2 tickets, they ignored me and referred ne to the provider
11. I tried both of them without an SD card and with an SD card in them, same issue.
What I tried and worked is connecting both of them to a POE NVR, there were no reboots for an entire week, but I do not have any port available on the NVR, because I use 8 bullet cameras.
The network cable was 25 meters, CCA, straight from the NVR.
Can anyone help me? Any suggestion is welcomed. Thank you.
I am a new member and I became so frustrated with my issue that I had to write in order to receive some advice.
I bought 2x DS-2DE2C400SCG-E(F1) from a local provider (best in Romania). After I installed them, shortly after, a couple of days, they started to abnormal shutdown (can be seen in logs) and just restarted and kept going, a few times a day, 4-5, every single day.
I will describe what I tried:
1. Changed the power adapter with a 2A and 5A ones, still the same issue.
2. Bought a Unify poe injector (not cheap) and connected them via poe, same issue.
3. Made sure there is no conflict in my network. I even disconnected all router ports, and only the camera's was kept plugged in, same issue.
4. I tried to connect them straight from the outlet and via UPS, same issue.
5. Sent them to the provider. They tested them via POE with a 70 meters ethernet cable, they said no reboots. But I do not know if they kept them only powered on, without a connection to a router.
6. I disconnected them from the router and only kept them plugged to poe injector and outlet, no issue.
7. I used HikConnect and HiLook, same issue.
8. I checked and overchecked MTU, IP, DHCP, UPnP, everything that has to do with the network, no issue found, cameras still reboot.
9. Latest firmware for both of them.
10. Talked with Hikvision, 2 tickets, they ignored me and referred ne to the provider
11. I tried both of them without an SD card and with an SD card in them, same issue.
What I tried and worked is connecting both of them to a POE NVR, there were no reboots for an entire week, but I do not have any port available on the NVR, because I use 8 bullet cameras.
The network cable was 25 meters, CCA, straight from the NVR.
Can anyone help me? Any suggestion is welcomed. Thank you.
