Abnormal Shutdown when Hik-Connect is used

[simones]

Hi all,
I have a camera powered with PoE that I use only with Hik-Connect application.

After a series of access with Hik-Connect, it can happen that camera reset. I found in the logs Abnormal Shutdown record.

If I try to access it with browser, I don't have problems. This only happen randomly when I use Hik-Connect app

My configuration is:

• Camera: DS-2CD2146G2-ISU (2,8 mm) (C)
• Firmware: V5.7.13 build 230706
• Hik-Connect app version: 6.0.109.1026
• PoE+ Injector 30W

I have already tried to:

• Update firmware
• Set encoding to H.256+ (Main stream and sub-stream)
• Enable NTP
• Disable DST
• Check the Network MTU
• Check if DNS is working correctly

Any hint to solve?

Thanks

 

[trempa92]

• Hik-Connect app version: 6.0.109.1026

Currently alot of bugs on it, roll it back to 5.X

 

[simones]

I tried now with version: 5.4.0.0911

At the first login the camera rebooted.

Looking to logs I found again Local: Abnormal Shutdown

Anyway, I'll try to use this version to see if it is more stable.

 

[trempa92]

Ok something is wrong with that camera.

Can you do a quick test for me. Add to Hikconnect locally via ip address. What happens then?

 

[simones]

@trempa92 I have two problems to satisfy your request:

1. The camera is shared with another account (I'm going to rollback the Hikconnect also there)
2. Currently I'm using the DHCP and the camera hasn't static IP associated to it

I would like to monitor the situation during the weekend, and maybe try with local IP in case of further problems.

So far, after the first logon, I haven't had any reset (fingers crossed)

 

[simones]

I have tested the rollback for the entire weekend. No further camera reboot.

This means that problem has been generated by the new version of Hikconnect app.

I have tested on Android. I don't know if there's a similar problem also on iPhone

 

[trempa92]

Would you be kind and provide us the version it works on?

 

[simones]

I have used the version 5.4.0.0911

 

[trempa92]

Thank you!