Adding Camera to Hik-Connect?

Discussion in 'IPCT Cams & NVR's' started by ken830, May 10, 2019.

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  1. ken830

    ken830 n3wb

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    I'm running a few Hikvision cameras (no NVR) and I view them with iVMS-4200 at home and the Hik-Connect app on my phone.

    I just received my HDW4830R-I and I can't seem to add it to Hik-Connect. I want it to show-up along side my other cameras.

    Am I missing something? Under Settings -> Network -> Advanced Settings -> Platform Access, I see "Guarding Vision", which is like a differently-branded Hik-connect.
     
  2. ken830

    ken830 n3wb

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    It looks like I can login to Guarding Vision website with my Hik-Connect login and it sees all of my existing cameras. But I can't add my new camera because the Platform Access tab still shows "offline."
     
  3. Mike

    Mike Staff Member

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    Hey Ken, sorry for the delay and for moving your thread! My mistake. Can I remote into your computer or log into your camera to help you out? Would like to see exactly what is going on.
     
  4. ken830

    ken830 n3wb

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    Hey. No problem! Yeah. Either connecting to the camera or remote in would work. What's generally a good day/time for you? You're on the east coast? I'm okay if we need to wait till after mother's day weekend.

    Thanks in advance!
     
  5. Mike

    Mike Staff Member

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    Shoot me a pm, I'm avail whenever, including now! If you want me to remote into your comp, let's use Ultraviewer from ultraviewer.net, otherwise forward the camera http port for me. Either way pm me with the credentials!
     
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  6. Mike

    Mike Staff Member

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    I was able to remote in and fix the issue. For anyone else having the issue, if you are using "Guarding Vision" as the platform access mode, the server IP needs to be litedev.guardingvision.com

    Enjoy @ken830
     
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  7. ken830

    ken830 n3wb

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    Prefect! Thank you, Mike! Now that I know it works perfectly with my existing hikvision cameras, I will be ordering more very soon!
     
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  8. Mike

    Mike Staff Member

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    Sounds good! Glad to help :iloveipct:
     
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  9. EMPIRETECANDY

    EMPIRETECANDY IPCT Vendor

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    Mike always do great job for support!
     
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