alerts not loading

rzvnx

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When I try to open an alert from the left side column, I get only a black screen with "loading" on it ... it never loads anything, even when I'm connected on wireless.
Any suggestions?.
Thank you.
 

fenderman

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are you running the latest versions of the app and software? also check blue iris options > users> and make sure view recorded clips is checked...
 

rzvnx

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I have checked: I have the last version, both android and windows and the view recorded clips option is enabled.
 
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