Armcrest support is a joke

T

tbh

n3wb
Nov 13, 2020
17
13
minnesota
So my AD110 doorbell went dead after 11 months. I went to Armcrests website and called the number to get it replaced under warranty. First off you get an option on the automated message to hit a number to connect to start a RMA. Wrong, it goes to a non working extension number it says. So I dial there general sales number, I explain to the poorly speaking English lady that the door bell is dead. Nada, nothing, doesnt do a thing. She tells me then that we will reboot it, I explain again ...its dead. You cant reboot a dead unit that doesnt power on. Then she tells me that my transformer must be dead. I explain that I installed a new Reolink doorbell in its place and that works fine. I also explain that I am an electronics tech, just give me a RMA number so I can sent this dead unit back to get replaced. She puts me on hold for 10 minutes. GRRRR. Took at least 10 tries to get her to pronounce the RMA number to understand her so I could write it down correctly her english was so bad. Oh well, I have a new Reolink doorbell that seems 10x better then the Armcrest ,and I dont think I will ever buy another Armcrest product again. Looking over Armcrests Facebook page and the number of other mad customers comments I see why.
 
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It took me over a week to get a replacement doorbell camera under warranty from Lorex, so don't feel bad. Just for grins, see if your AD110 has a USB port on the back and if so try to power it up through the USB port.
 
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tbh said:
So my AD110 doorbell went dead after 11 months. I went to Armcrests website and called the number to get it replaced under warranty. First off you get an option on the automated message to hit a number to connect to start a RMA. Wrong, it goes to a non working extension number it says. So I dial there general sales number, I explain to the poorly speaking English lady that the door bell is dead. Nada, nothing, doesnt do a thing. She tells me then that we will reboot it, I explain again ...its dead. You cant reboot a dead unit that doesnt power on. Then she tells me that my transformer must be dead. I explain that I installed a new Reolink doorbell in its place and that works fine. I also explain that I am an electronics tech, just give me a RMA number so I can sent this dead unit back to get replaced. She puts me on hold for 10 minutes. GRRRR. Took at least 10 tries to get her to pronounce the RMA number to understand her so I could write it down correctly her english was so bad. Oh well, I have a new Reolink doorbell that seems 10x better then the Armcrest ,and I dont think I will ever buy another Armcrest product again. Looking over Armcrests Facebook page and the number of other mad customers comments I see why.
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Good Afternoon,

I apologize for the experience you had and we are more than happy to assist you. As part of the escalation team in Houston, Texas, we will gladly address and seek out the best resolution possible with you.

Please reach out to escalation@amcrest.com.
 
Crazy that you have to complain about a service or product because of no assistance from a manufacturer/seller. Then post on a separate internet site for assistance for warranty.
Hopefully all works out for you.
 
Any update a week later?
Installed the 4mp doorbell cam from amcrest and when my client was signing up for the cloud option there was an issue and the support tech barely spoke English.
 
I did better with Amcrest via email support. I tried to run 2 doorbells, and may not have had enough power....and during a firmware update it quit....and bricked. It took a 2-3 back and forth emails to get an RMA,,,,and partly it was my fault trying to run 2 on transformer that wasnt sufficient( maybe)...the other one goes offline about every 2-3 months, so i might have a power supply issue with my doorbell transformer? hellifiknow.....
 
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Flintstone61 said:
I did better with Amcrest via email support. I tried to run 2 doorbells, and may not have had enough power....and during a firmware update it quit....and bricked. It took a 2-3 back and forth emails to get an RMA,,,,and partly it was my fault trying to run 2 on transformer that wasnt sufficient( maybe)...the other one goes offline about every 2-3 months, so i might have a power supply issue with my doorbell transformer? hellifiknow.....
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I have this one and it has plenty of power capability. I also had to replace my 40+ year old Nutone doorbell because it wasn't compatible with my new Lorex doorbell camera.

T1630 Craftmade 16V 30W Doorbell Transformer


1693483710007.png
 
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bethzur said:
I've used their customer service twice. Once could have been better but the second time was great. YMMV.
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Thank you for the feedback and I am glad to hear the experience improved for your second experience. However, if there is anything about your first experience that we can further assist with or has not been addressed, please feel free to reach out to escalation@amcrest.com. It will be our pleasure to assist.
 
mromamcrest said:
Thank you for the feedback and I am glad to hear the experience improved for your second experience. However, if there is anything about your first experience that we can further assist with or has not been addressed, please feel free to reach out to escalation@amcrest.com. It will be our pleasure to assist.
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It was a few years ago. We did get it resolved.
 
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tbh said:
Then she tells me that my transformer must be dead. I explain that I installed a new Reolink doorbell in its place and that works fine.
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When you installed the Reolink unit, did you also install a Reolink-specific power adapter thingy? Or do the different doorbell-wiring-compatible cameras all use something similar/compatible?
 
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