Audio error on 5.0.1.0

Discussion in 'Troubleshooting' started by Tinman, Aug 5, 2019.

Share This Page

  1. Tinman

    Tinman Getting comfortable

    Joined:
    Nov 2, 2015
    Messages:
    595
    Likes Received:
    431
    I finally updated daughter's BI4 over the weekend and all went well except I am getting this sound error when I try to set a logon alert sound. Which btw was already configured in BI4 but I wasn't getting this error. This is a headless system that is RDT into. I also shot Ken a email on it.

    Annotation 2019-08-04 180639.jpg
     
    bp2008 likes this.
  2. Tinman

    Tinman Getting comfortable

    Joined:
    Nov 2, 2015
    Messages:
    595
    Likes Received:
    431
    I still haven't heard back from Ken, but I did find that the sound alerts you had configured in BI4 do not populate the registry UNTIL you update the sound file path and then save it. Once you do this, it will ad many more keys in the Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Perspective Software\ Blue Iris\server\users\xxxxxx\OnLogin\0 folder. This along with something new in 5.0.1.0 that keeps sounds from going through a RDT connection. To fix mine I just deleted my on connect alerts for my 3 users, which wasn't so bad.

    Annotation 2019-08-05 163039.jpg
     
    fenderman likes this.