You were right about the firmware Nayr. That was the main problem.
Software Version: 2.420.0000.9.R.301d Build Date: 2016-7-12
WEB Version: 3.2.1.360570
ONVIF Version: 2.42
PTZ Version: 3.00.45.RHNP
Software Version: 2.420.0000.9.R.301d Build Date: 2016-7-12
WEB Version: 3.2.1.360570
ONVIF Version: 2.42
PTZ Version: 3.00.45.RHNP