BI iPhone app performance issues, alerts and alerts video playback black screen


Jan 5, 2016
Reaction score
For some reason now whenever I pause the alerts video playback on the iphone app, the screen goes black until I press play again. Previously it would pause and actually increase image quality of the still significantly.

Also clicking the alerts button from the main screen hardly ever displays alerts anymore until I click "done" and go back to the main screen and click alerts a second time.

This only recently started happening, and I cannot correlate it with any specific change. I have not updated either the iPhone app or the BI software. I have adjusted many other settings and added cameras but afaik I have not seen any setting that would cause these problems.

Anyone have similar issues?