BI5 crashes after 10 seconds.

[billcupp]

Hello everyone, my BI crashes within 15 seconds after I load it.
I have the log report and am wondering if anyone can make sense of it and advise me what I need to do to.
Thanks in advance

Begin Time:2025-06-27T20:54:08.496
[2025-06-27T20:54:08.496 info Netsdk:41296 13472:13476 Utils.cpp:4815]mutil NIC client
[2025-06-27T20:54:08.496 info Netsdk:41296 13472:13476 AVNetSDKMgr.cpp:658]Test load avnetsdk err 126
[2025-06-27T20:54:08.497 info Netsdk:41296 13472:13476 dhnetsdk.cpp:159]Leave CLIENT_InitEx.
[2025-06-27T20:54:08.497 info Netsdk:41296 13472:13476 dhnetsdk.cpp:190]Enter CLIENT_SetAutoReconnect:[cbAutoConnect=00000001411745A0, dwUser=0000000000710A38].
[2025-06-27T20:54:08.497 info Netsdk:41296 13472:13476 dhnetsdk.cpp:192]Leave CLIENT_SetAutoReconnect.
[2025-06-27T20:54:08.497 info Netsdk:41296 13472:13476 dhnetsdk.cpp:389]Enter CLIENT_SetDVRMessCallBack: [cbMessage=0000000141174490, dwUser=0000000000710A38].
[2025-06-27T20:54:08.498 info Netsdk:41296 13472:13476 dhnetsdk.cpp:391]Leave CLIENT_SetDVRMessCallBack.
[2025-06-27T20:54:08.498 info Netsdk:41296 13472:13476 dhnetsdk.cpp:6911]Enter CLIENT_GetLastError.
[2025-06-27T20:54:08.498 info Netsdk:41296 13472:13476 dhnetsdk.cpp:6914]Leave CLIENT_GetLastError.[Error code=0.]
Begin Time:2025-06-27T20:54:41.775
[2025-06-27T20:54:41.775 info Netsdk:41296 12704:840 Utils.cpp:4815]mutil NIC client
[2025-06-27T20:54:41.775 info Netsdk:41296 12704:840 AVNetSDKMgr.cpp:658]Test load avnetsdk err 126
[2025-06-27T20:54:41.775 info Netsdk:41296 12704:840 dhnetsdk.cpp:159]Leave CLIENT_InitEx.
[2025-06-27T20:54:41.775 info Netsdk:41296 12704:840 dhnetsdk.cpp:190]Enter CLIENT_SetAutoReconnect:[cbAutoConnect=00000001411745A0, dwUser=000000000094FF78].
[2025-06-27T20:54:41.775 info Netsdk:41296 12704:840 dhnetsdk.cpp:192]Leave CLIENT_SetAutoReconnect.
[2025-06-27T20:54:41.775 info Netsdk:41296 12704:840 dhnetsdk.cpp:389]Enter CLIENT_SetDVRMessCallBack: [cbMessage=0000000141174490, dwUser=000000000094FF78].
[2025-06-27T20:54:41.775 info Netsdk:41296 12704:840 dhnetsdk.cpp:391]Leave CLIENT_SetDVRMessCallBack.
[2025-06-27T20:54:41.775 info Netsdk:41296 12704:840 dhnetsdk.cpp:6911]Enter CLIENT_GetLastError.
[2025-06-27T20:54:41.775 info Netsdk:41296 12704:840 dhnetsdk.cpp:6914]Leave CLIENT_GetLastError.[Error code=0.]
Begin Time:2025-06-27T20:55:29.427
[2025-06-27T20:55:29.427 info Netsdk:41296 8560:6228 Utils.cpp:4815]mutil NIC client
[2025-06-27T20:55:29.427 info Netsdk:41296 8560:6228 AVNetSDKMgr.cpp:658]Test load avnetsdk err 126
[2025-06-27T20:55:29.427 info Netsdk:41296 8560:6228 dhnetsdk.cpp:159]Leave CLIENT_InitEx.
[2025-06-27T20:55:29.427 info Netsdk:41296 8560:6228 dhnetsdk.cpp:190]Enter CLIENT_SetAutoReconnect:[cbAutoConnect=00000001411745A0, dwUser=0000000000A13958].
[2025-06-27T20:55:29.427 info Netsdk:41296 8560:6228 dhnetsdk.cpp:192]Leave CLIENT_SetAutoReconnect.
[2025-06-27T20:55:29.427 info Netsdk:41296 8560:6228 dhnetsdk.cpp:389]Enter CLIENT_SetDVRMessCallBack: [cbMessage=0000000141174490, dwUser=0000000000A13958].
[2025-06-27T20:55:29.427 info Netsdk:41296 8560:6228 dhnetsdk.cpp:391]Leave CLIENT_SetDVRMessCallBack.
[2025-06-27T20:55:29.427 info Netsdk:41296 8560:6228 dhnetsdk.cpp:6911]Enter CLIENT_GetLastError.
[2025-06-27T20:55:29.427 info Netsdk:41296 8560:6228 dhnetsdk.cpp:6914]Leave CLIENT_GetLastError.[Error code=0.]
Begin Time:2025-06-27T20:55:49.453
[2025-06-27T20:55:49.453 info Netsdk:41296 5168:2856 Utils.cpp:4815]mutil NIC client
[2025-06-27T20:55:49.453 info Netsdk:41296 5168:2856 AVNetSDKMgr.cpp:658]Test load avnetsdk err 126
[2025-06-27T20:55:49.453 info Netsdk:41296 5168:2856 dhnetsdk.cpp:159]Leave CLIENT_InitEx.
[2025-06-27T20:55:49.453 info Netsdk:41296 5168:2856 dhnetsdk.cpp:190]Enter CLIENT_SetAutoReconnect:[cbAutoConnect=00000001411745A0, dwUser=00000000007291E8].
[2025-06-27T20:55:49.453 info Netsdk:41296 5168:2856 dhnetsdk.cpp:192]Leave CLIENT_SetAutoReconnect.
[2025-06-27T20:55:49.453 info Netsdk:41296 5168:2856 dhnetsdk.cpp:389]Enter CLIENT_SetDVRMessCallBack: [cbMessage=0000000141174490, dwUser=00000000007291E8].
[2025-06-27T20:55:49.453 info Netsdk:41296 5168:2856 dhnetsdk.cpp:391]Leave CLIENT_SetDVRMessCallBack.
[2025-06-27T20:55:49.453 info Netsdk:41296 5168:2856 dhnetsdk.cpp:6911]Enter CLIENT_GetLastError.
[2025-06-27T20:55:49.453 info Netsdk:41296 5168:2856 dhnetsdk.cpp:6914]Leave CLIENT_GetLastError.[Error code=0.]
Begin Time:2025-06-27T20:58:13.382
[2025-06-27T20:58:13.382 info Netsdk:41296 4664:9248 Utils.cpp:4815]mutil NIC client
[2025-06-27T20:58:13.384 info Netsdk:41296 4664:9248 AVNetSDKMgr.cpp:658]Test load avnetsdk err 126
[2025-06-27T20:58:13.384 info Netsdk:41296 4664:9248 dhnetsdk.cpp:159]Leave CLIENT_InitEx.
[2025-06-27T20:58:13.384 info Netsdk:41296 4664:9248 dhnetsdk.cpp:190]Enter CLIENT_SetAutoReconnect:[cbAutoConnect=00000001411745A0, dwUser=0000000000A2EC18].
[2025-06-27T20:58:13.384 info Netsdk:41296 4664:9248 dhnetsdk.cpp:192]Leave CLIENT_SetAutoReconnect.
[2025-06-27T20:58:13.384 info Netsdk:41296 4664:9248 dhnetsdk.cpp:389]Enter CLIENT_SetDVRMessCallBack: [cbMessage=0000000141174490, dwUser=0000000000A2EC18].
[2025-06-27T20:58:13.384 info Netsdk:41296 4664:9248 dhnetsdk.cpp:391]Leave CLIENT_SetDVRMessCallBack.
[2025-06-27T20:58:13.384 info Netsdk:41296 4664:9248 dhnetsdk.cpp:6911]Enter CLIENT_GetLastError.
[2025-06-27T20:58:13.384 info Netsdk:41296 4664:9248 dhnetsdk.cpp:6914]Leave CLIENT_GetLastError.[Error code=0.]
Begin Time:2025-06-27T20:59:44.314
[2025-06-27T20:59:44.314 info Netsdk:41296 6180:7452 Utils.cpp:4815]mutil NIC client
[2025-06-27T20:59:44.314 info Netsdk:41296 6180:7452 AVNetSDKMgr.cpp:658]Test load avnetsdk err 126
[2025-06-27T20:59:44.314 info Netsdk:41296 6180:7452 dhnetsdk.cpp:159]Leave CLIENT_InitEx.
[2025-06-27T20:59:44.314 info Netsdk:41296 6180:7452 dhnetsdk.cpp:190]Enter CLIENT_SetAutoReconnect:[cbAutoConnect=00000001411745A0, dwUser=000000000090A958].
[2025-06-27T20:59:44.314 info Netsdk:41296 6180:7452 dhnetsdk.cpp:192]Leave CLIENT_SetAutoReconnect.
[2025-06-27T20:59:44.314 info Netsdk:41296 6180:7452 dhnetsdk.cpp:389]Enter CLIENT_SetDVRMessCallBack: [cbMessage=0000000141174490, dwUser=000000000090A958].
[2025-06-27T20:59:44.314 info Netsdk:41296 6180:7452 dhnetsdk.cpp:391]Leave CLIENT_SetDVRMessCallBack.
[2025-06-27T20:59:44.314 info Netsdk:41296 6180:7452 dhnetsdk.cpp:6911]Enter CLIENT_GetLastError.
[2025-06-27T20:59:44.314 info Netsdk:41296 6180:7452 dhnetsdk.cpp:6914]Leave CLIENT_GetLastError.[Error code=0.]
Begin Time:2025-06-27T21:01:20.386
[2025-06-27T21:01:20.386 info Netsdk:41296 9252:14332 Utils.cpp:4815]mutil NIC client
[2025-06-27T21:01:20.388 info Netsdk:41296 9252:14332 AVNetSDKMgr.cpp:658]Test load avnetsdk err 126
[2025-06-27T21:01:20.388 info Netsdk:41296 9252:14332 dhnetsdk.cpp:159]Leave CLIENT_InitEx.
[2025-06-27T21:01:20.388 info Netsdk:41296 9252:14332 dhnetsdk.cpp:190]Enter CLIENT_SetAutoReconnect:[cbAutoConnect=00000001411745A0, dwUser=00000000007C4938].
[2025-06-27T21:01:20.388 info Netsdk:41296 9252:14332 dhnetsdk.cpp:192]Leave CLIENT_SetAutoReconnect.
[2025-06-27T21:01:20.388 info Netsdk:41296 9252:14332 dhnetsdk.cpp:389]Enter CLIENT_SetDVRMessCallBack: [cbMessage=0000000141174490, dwUser=00000000007C4938].
[2025-06-27T21:01:20.388 info Netsdk:41296 9252:14332 dhnetsdk.cpp:391]Leave CLIENT_SetDVRMessCallBack.
[2025-06-27T21:01:20.388 info Netsdk:41296 9252:14332 dhnetsdk.cpp:6911]Enter CLIENT_GetLastError.
[2025-06-27T21:01:20.388 info Netsdk:41296 9252:14332 dhnetsdk.cpp:6914]Leave CLIENT_GetLastError.[Error code=0.]
Begin Time:2025-06-27T22:13:05.108
[2025-06-27T22:13:05.108 info Netsdk:41296 504:14140 Utils.cpp:4815]mutil NIC client
[2025-06-27T22:13:05.108 info Netsdk:41296 504:14140 AVNetSDKMgr.cpp:658]Test load avnetsdk err 126
[2025-06-27T22:13:05.108 info Netsdk:41296 504:14140 dhnetsdk.cpp:159]Leave CLIENT_InitEx.
[2025-06-27T22:13:05.108 info Netsdk:41296 504:14140 dhnetsdk.cpp:190]Enter CLIENT_SetAutoReconnect:[cbAutoConnect=00000001411745A0, dwUser=000000000088E7E8].
[2025-06-27T22:13:05.108 info Netsdk:41296 504:14140 dhnetsdk.cpp:192]Leave CLIENT_SetAutoReconnect.
[2025-06-27T22:13:05.108 info Netsdk:41296 504:14140 dhnetsdk.cpp:389]Enter CLIENT_SetDVRMessCallBack: [cbMessage=0000000141174490, dwUser=000000000088E7E8].
[2025-06-27T22:13:05.108 info Netsdk:41296 504:14140 dhnetsdk.cpp:391]Leave CLIENT_SetDVRMessCallBack.
[2025-06-27T22:13:05.108 info Netsdk:41296 504:14140 dhnetsdk.cpp:6911]Enter CLIENT_GetLastError.
[2025-06-27T22:13:05.108 info Netsdk:41296 504:14140 dhnetsdk.cpp:6914]Leave CLIENT_GetLastError.[Error code=0.]


Thanks again

 

[TonyR]

Could be a video card issue...any recent changes such as install/remove or driver updates?

If not, try disabling HA (hardware Acceleration) in BI and go with H.264 on all cameras.

 

[Bruce_H]

What log file are we looking at, this does not look like any BI log that I have seen?

 

[TonyR]

What log file are we looking at, this does not look like any BI log that I have seen?

Windows' "Event Viewer"

 

[Tinman]

I also like to check my crashdump folder to see how often BI crashes.


C:\Users\BI\AppData\Local\CrashDumps


You can open the .dmp files by using Windbg available in the windows store. I tried it but way too deep for me at this point

 

[bp2008]

That doesn't look like anything I've ever seen in event viewer either. There was recently a BI bug that made it crash frequently in certain situations, which was fixed in the latest 5.9.9.63 update.