blue iris has stopped working

[rebelbah]

Hi All, would appreciate any suggestions.
I installed Blue Iris V 5.0.6.9 on a computer with windows with all updates, and transferred my BI backup configuration from another computer, and when I let it upgrade to BI Version 5.2.6.5 i keep getting blue iris has stopped working, if i uninstall BI and reinstall it before the update it works fine. any suggestions to get past this update

 

[anijet]

What if you install the latest version initially instead of an older version and then upgrading?

 

[looney2ns]

^^^^ This

 

[rebelbah]

What if you install the latest version initially instead of an older version and then upgrading?

I went to Blueirissoftware and downloaded the file again, uninstalled BI then installed the newly downloaded one and same result

 

[rebelbah]

update : I installed the "Feature update to windows 10 version 1901" then upgraded BI and got a "Fatal error attempting to reconnect local service" screen shot below

 

[IAmATeaf]

The service needs to be running using the same credentials as the user ID that you used to logon and install BI.

It would also be worthwhile installing the VC runtime libraries before installing BI although this isn’t strictly necessary as the installation does come with and should install a version that it requires. I just download the latest cumulative version of these and then installed BI.

 

[rebelbah]

The service needs to be running using the same credentials as the user ID that you used to logon and install BI.

It would also be worthwhile installing the VC runtime libraries before installing BI although this isn’t strictly necessary as the installation does come with and should install a version that it requires. I just download the latest cumulative version of these and then installed BI.

downloaded the vc_redist.x64.exe as I have win 10 64bit, installed but when upgraded to BI Version 5.2.6.5 it either came up with fatal error or BI stopped working as in previous images

 

[IAmATeaf]

Have you checked to see the credentials that the BI service is running as?

 

[samplenhold]

Realize that the last stable version is 5.3.2.2

Maybe try installing that version?

 

[rebelbah]

found 5.3.211 but not the 5.3.2.2

 

[samplenhold]

I have selected 'Critical and highly stable updates only' as my update option. I have been on 5.3.2.2 since it came out. Prior to that it was 5.3.1.6

 

[rebelbah]

I have selected 'Critical and highly stable updates only' as my update option. I have been on 5.3.2.2 since it came out. Prior to that it was 5.3.1.6

View attachment 71437


View attachment 71438

I'm not getting those options to chose

 

[samplenhold]

I'm not getting those options to chose

Are you still under maintenance?

You have to select 'Another available previous update' for the dropdown list to be selectable.

 

[rebelbah]

Are you still under maintenance?

You have to select 'Another available previous update' for the dropdown list to be selectable.

 

[samplenhold]

Wow mine does not look like yours.

If you click 'Check for update' on the bottom left, does this menu pop up?

 

[rebelbah]

Wow mine does not look like yours.

If you click 'Check for update' on the bottom left, does this menu pop up?

View attachment 71514

unable to update to the newer version is the problem

 

[samplenhold]

unable to update to the newer version is the problem

Not sure what that means. It looks like the button is hot. So If you click on it nothing happens?

It is probably the time to email support. Use the 'Email support' button on the About tab, bottom right.

 

[AP514]

I guess you cleared out the Key, email, ect. from that screen shot ?

If not is BI registered ?

NM...I see your EXP. Date of 2021.

YUP time to get HELP. by Email

 

[rebelbah]

Not sure what that means. It looks like the button is hot. So If you click on it nothing happens?

It is probably the time to email support. Use the 'Email support' button on the About tab, bottom right.

when i update or uninstall and download the latest from BISoftware it crashes, screenshots in earlier chat

 

[IAmATeaf]

If you are running BI as a service, first disable that option within the settings. Make you that you then close and restart the BI interface and then try upgrading.

If you are not running BI as a service then try enabling that option, again close and restart the BI interface and then try again.