Blue Iris Software Purchase but Key never issued?

[fillup502]

I can't find an email or anything that calls out my Blue Iris key after ordering through this site. It's been over two weeks (feb 16th purchase) and in the store section my order still says processing and I have no serial number. I received my other items from the order. I have used the contact button multiple times but no response.

I have done the "key retrieval button" which just brings me back to the order that says processing. What should I do?

 

[wittaj]

Calling @Mike

 

[Alaska Country]

Another option.

email to: support@blueirissoftware.com
or
Jennifer - Blue Iris Customer Support Specialist
jennifer@blueirissoftware.com

 

[wittaj]

Another option.

email to: support@blueirissoftware.com
or
Jennifer - Blue Iris Customer Support Specialist
jennifer@blueirissoftware.com

The issue would be if it is still processing on this end, BI will have no record of the purchase and thus probably not much help unless they simply give him the key with the hopes the payment goes thru at some point.

 

[LandonBryant]

Another option.

email to: support@blueirissoftware.com
or
Jennifer - Blue Iris Customer Support Specialist
jennifer@blueirissoftware.com

Thank you so much for sharing the link.

 

[fillup502]

Do I report as fraud with paypal and my credit card or is it really normal for 4 weeks wait period to get a software key? Terrible way to start off with what seems like a great site/forum.

 

[Alaska Country]

Four weeks is a bit on the excessive side. Normally, these transactions take a day or less.

Check with the credit card firm and with PayPal and see if you can stop payment. Another option would be to contact Jennifer and see if she can be of assistance.

Had a similar issue with payment made to Digital River with no renewal key being sent. Provided proof of payment and the BI folks extended the key to cover the payment period. Jennifer took care of the issue.