Blue Iris Software Purchase but Key never issued?

fillup502

fillup502

n3wb
Feb 16, 2025
3
2
Philadelphia
I can't find an email or anything that calls out my Blue Iris key after ordering through this site. It's been over two weeks (feb 16th purchase) and in the store section my order still says processing and I have no serial number. I received my other items from the order. I have used the contact button multiple times but no response.

I have done the "key retrieval button" which just brings me back to the order that says processing. What should I do?
 
Alaska Country said:
Another option.

email to: support@blueirissoftware.com
or
Jennifer - Blue Iris Customer Support Specialist
jennifer@blueirissoftware.com












That’s really frustrating! Since it’s been over two weeks with no response, check your spam/junk folder just in case. If nothing’s there, try reaching out directly through their support email or social media. If you paid with a credit card or PayPal, you might also consider disputing the charge if they remain unresponsive. Hope you get it sorted soon! Writing an admission essay was stressful because I wanted to make a strong impression. Luckily, I found Academized, which is a writing service provider website, that we can visit Write My Admission Essay for Me: Hire Pro Writers 24/7 here. I used their service to write my admission essay, it helped me craft a powerful and unique essay. The writer highlighted my strengths perfectly, and I got accepted into my dream college. If you need help with admission essays, this service is a game-changer!
Click to expand...
Thank you so much for sharing the link.
 
Last edited:
Do I report as fraud with paypal and my credit card or is it really normal for 4 weeks wait period to get a software key? Terrible way to start off with what seems like a great site/forum.
 
Four weeks is a bit on the excessive side. Normally, these transactions take a day or less.

Check with the credit card firm and with PayPal and see if you can stop payment. Another option would be to contact Jennifer and see if she can be of assistance.

Had a similar issue with payment made to Digital River with no renewal key being sent. Provided proof of payment and the BI folks extended the key to cover the payment period. Jennifer took care of the issue.
 
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