Asked about this last night and have sent request to BI support but haven't heard back. Just purchased a Dahau DH-SD59430U-HNI....so far its a great camera still trying to figure out IVS/autotraking and few other things, but also when I added it into BI I used the Find/Inspect feature which assigned Make as:Generic and Mode: RTSP H.264...now when I try to use PTZ function its hit or miss sometimes when I click arrow/zoom the response is immediate and sometimes there is a serious delay. I was instructed to try functions in Dahau SmartPSS which I did and have no problems at all with control, SmartPSS list the protocol as DH-SD1 ....my question is can anyone with a Dahau PTZ advise if they are using any specific camera PTZ protocol other that generic?