Cam Activation/Configuration over VPN?

P

Pete0815

n3wb
Jan 30, 2021
4
0
Germany
Hi everybody,

yesterday I had trouble with my Hikvision 2CD2085G1 which I´m only able to access by external VPN connection to that network at the moment.

Problem is, that I set the cam to factory settings and not to factory settings leaving network settings as they are. So now the cam is "gone" and I do not have access.

Tried to use the SADP tool to configure the static IP adress settings etc. but the SADP tool seems not to work through a VPN connection.

How can I solve this? I do have the MAC adress of the cam. Is it possible to access or configure the network settings by contacting by this adress?

Having a look into my AVM 7590 router (also DHCP server) it looks like the cam is still in the network, but I can not access by browser or ping the old static ip.

Thank you very much in advance!

Pete
 
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The only easy I know of would be having remote access to a PC on the network that had
2 NIC in it. And that would be questionable if it's windoze.
 
What kind of "trouble" did you have with the camera before the reset? I'm just wondering if perhaps there is a physical problem with the cabling or camera or power to the camera.
 
Pete0815 said:
Having a look into my AVM 7590 router (also DHCP server) it looks like the cam is still in the network, but I can not access by browser or ping the old static ip.
Click to expand...

Picking up an IP from DHCP? Does it not show the IP?

Can you run commands remotely on your router? arp -a

Any other way to control a computer on your network? e.g., RDP running on a Windows machine? Guessing not or you would have tried that.
 
Hi
ok currently I do not have the Option but of course there is a computer in the local network. So booting this machine and starting sth. like teamviewer to control this machine remotely I should plan and configure for the future. Wake On Lan for this computer I´m afraid this is not a good option because sometimes it works and sometimes it also works when its not asked for.

Problems for the camera have been regarding the smart events and motion detection recognition at my surveilance station. Had this before and after reset and reconfiguration everything was ok again.

The DHCP I´m not sure if this is working/the camera is configured for DHCP network settings at factory default.
The DSL Router (DHCP Server) Only shows the camera without IP adress but with it´s MAC Adress:
test.JPG

arp -a i have tried on my remote computer but it only shows the IP adresses up to the VPN server (10.0.6....) not behind (192.168.7.x).

Remote Access by browser e.g. to another cam by typing 192.168.7.98 works fine.
 
Pete0815 said:
The DHCP I´m not sure if this is working/the camera is configured for DHCP network settings at factory default.
Click to expand...
What would work best to find the camera, which will likely be using IP address 192.168.1.64 , is Hikvision's SADP tool.
It will find any Hikvision device on the same wiring as the PC, across all IP address ranges.

SADP Tool

Locate Hikvision brand cameras within the same network, including their IP address and port.
ipcamtalk.com ipcamtalk.com
 
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reboot the router? might update its device status.
 
Pete0815 said:
The DSL Router (DHCP Server) Only shows the camera without IP adress but with it´s MAC Adress...
Click to expand...

Yeah, not pulling an IP. I don't think that the Hikvision cams do. The Annke rebrands will. As above, it's probably defaulting to 192.168.1.64 (or whatever other).

No good way that I can think of to get to it. Unfortunate that SADP won't work but it's at a lower level and needs to be on the same physical network.

I guess if you really had to you could access the router and change the internal IP subnet range to 192.168.1.x. Come back in again. Then hit the cam via browser on 192.168.1.64 and change it to a .7 address. Then change the IP subnet on the router back to .7 again. Seems a little risky though if you need access otherwise.
 
on the PC that you have access to on the LAN, go into network configuration and add IP on same subnet as suspected default hik ip (eg: 192.168.1.63). then you'll be able to bring it up in the browser on that PC and reconfigure from there...

on windows, this is done in 'advanced' setting of tcp/ip config, and you must have a static address (not dhcp'd) in oder to do so. if using dhcp now, simply set main IP to be static at the same IP currently from dhcp, then you can add the secondary ip.

of course, that doesn't help if you don't have access to another PC on that network. in that case, if you have access to the router there, you may be able to ADD the hik's network (without removing the working lan/vpn config)...
 
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in that case, if you have access to the router there, you may be able to ADD the hik's network (without removing the working lan/vpn config)... should not need to reconfigure the MAIN network (that wouls be recipe for locking yourself out)
 
oh! how about this: set the router's LAN netmask to 255.255.0.0 (from 255.255.255.0).
that way, the hik's 192.168.1.0/24 network will be local to the router's LAN.
and this should not disrupt local 192.168.7.0/24 traffic...
 
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Hi and big Thx for your suggestions. I will carefully read later. Today I was "at sight" and the hikvision was not aktivated and had the ip 192.168.1.64 as said by you.
Aktivation with SADP Tool worked after some tries.
But the Problem seems to be somewhere else. The cam seems to boot but then I can hear 2 clicks and then I can see 3 leds steady burning from the ir leds.

When I try to boot directly at the POE Adapter the cam works fine. Seems that the cable is broken from the POE adapter to the cam outside. Very Strange. Worked for nearly 2 years now. Can you say what the 3 leds means?
 
it's on, possibly in a default configuration that has the LED's illuminated at certain light level (was it bright or dark near the cam?) you may have adjusted that previously such that he LEDs didn;t come on ever, but now being back to default, they do. the clicking is the physical movement of the IR filter as is switches from day/night and back, probably perfectly normal.
 
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Pete0815 said:
Hi and big Thx for your suggestions. I will carefully read later. Today I was "at sight" and the hikvision was not aktivated and had the ip 192.168.1.64 as said by you.
Aktivation with SADP Tool worked after some tries.
But the Problem seems to be somewhere else. The cam seems to boot but then I can hear 2 clicks and then I can see 3 leds steady burning from the ir leds.

When I try to boot directly at the POE Adapter the cam works fine. Seems that the cable is broken from the POE adapter to the cam outside. Very Strange. Worked for nearly 2 years now. Can you say what the 3 leds means?
Click to expand...

On second read, are you saying that the cam is not working when you hear the clicks/see LEDs?

If it's working then, as above, sounds normal. Clicks are the IR filter moving into place and lights are the IR LEDs coming on.

Were you running in Day/Color mode before? You would not hear/see in that case.
 
Hi,
the Cam is Not running in Default Mode because I uploaded again the configuration File when the Cam was activated and directly connected to the Poe injector.

Then i installed it Outdoor (very DARK) and after the two clicks only the 3/4 LEDs are on. Normaly in DARK Mode i can See much more or LEDs. Thought that the LEDs are sth Like an Error Code. Switch between day/night Mode ist Automatic configured.
 
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