I know this kind of question gets asked a lot and I've tried to Google for an answer but so far have not been able to find one that helps in this case. I'm afraid I'm a newbie with networking stuff. That said, I managed to set the camera up ok the first time just following the instructions in the manual. The camera connects wirelessly to my Wi-Fi router. The Wi-Fi router is hard-wired to my optical router.
Up to this week, I've been able to access the camera anytime remotely (using a Windows 10/11 tablet) either via its domain name "cameraname.ddns.net" which is hosted by No-IP.Com and also via its static IP address but suddenly, the camera is no longer accessible remotely. I can still view the camera using my Android phone via the D-Link app, "MyDlink" so I know it's connecting to my Wi-Fi router and then to the D-Link hosting service.
I can access the camera from my LAN using a browser and the static IP address so am able to check the config of the camera as well as the router. When I set it up the first time, I took screenshots of all the config settings for both router and camera and also saved the config settings files for both devices. I've compared all the settings with the screenshots and nothing has changed. I also tried re-loading the saved config files and re-booting both devices but this did not help. So I'm puzzled as to what has changed to cause this.
If I ping "cameraname.ddns.net" I get a reply from the currently assigned IP address.
I get no reply if I ping the static IP of the camera.
I'm clueless about what else to try or where to look for the problem and would greatly appreciate some help from the gurus here.
Thanks in advance
Trevor
Up to this week, I've been able to access the camera anytime remotely (using a Windows 10/11 tablet) either via its domain name "cameraname.ddns.net" which is hosted by No-IP.Com and also via its static IP address but suddenly, the camera is no longer accessible remotely. I can still view the camera using my Android phone via the D-Link app, "MyDlink" so I know it's connecting to my Wi-Fi router and then to the D-Link hosting service.
I can access the camera from my LAN using a browser and the static IP address so am able to check the config of the camera as well as the router. When I set it up the first time, I took screenshots of all the config settings for both router and camera and also saved the config settings files for both devices. I've compared all the settings with the screenshots and nothing has changed. I also tried re-loading the saved config files and re-booting both devices but this did not help. So I'm puzzled as to what has changed to cause this.
If I ping "cameraname.ddns.net" I get a reply from the currently assigned IP address.
I get no reply if I ping the static IP of the camera.
I'm clueless about what else to try or where to look for the problem and would greatly appreciate some help from the gurus here.
Thanks in advance
Trevor