Cannot send email with attachment

[MRWHY]

I have a DS-2CD2335-I with V5.3.3 build 150514. I have set up Line crossing detection with email alert. It worked fine with email with no attachment. Once I selected attachment, I will not receive any email and the camera with reboot.

I tested with motion detection with the same results. Any advise on how to fix this?

 

[Michelin Man]

Did you say the camera reboots itself when it tries to send an email w/attachments?

 

[bearclaw]

Simple stuff first... Have you checked your spam folder? Are you using your own SMTP server or your ISP's?

 

[zero-degrees]

I have a DS-2CD2335-I with V5.3.3 build 150514. I have set up Line crossing detection with email alert. It worked fine with email with no attachment. Once I selected attachment, I will not receive any email and the camera with reboot.

I tested with motion detection with the same results. Any advise on how to fix this?

I don't believe line crossing or intrusion detection allows for the cif low res picture attachment. That feature/function is only available with the motion detection if I remember correctly. (Disclaimer: I could be wrong, however I have setup 2 systems specifically with both motion and line cross and only the motion has ever included snapshots in the email.

 

[bearclaw]

I don't believe line crossing or intrusion detection allows for the cif low res picture attachment. That feature/function is only available with the motion detection if I remember correctly. (Disclaimer: I could be wrong, however I have setup 2 systems specifically with both motion and line cross and only the motion has ever included snapshots in the email.

It does in fact work to attach a picture as an attachment for Line Crossing. I have it set up and it works well.

 

[MRWHY]

Simple stuff first... Have you checked your spam folder? Are you using your own SMTP server or your ISP's?

No, they are not in the spam folder. I have the email sent to my gmail also to my cell txt msg. Receive nothing when attachment is selected. No problem when attachment is not selected.

I tried the gmail and gmx smtp server and made no difference.

 

[MRWHY]

Did you say the camera reboots itself when it tries to send an email w/attachments?

I believe it reboots when motion is detected or when I crossed the line. I am viewing it through my cell phone when I was testing. As soon as I stepped into the area, the video gets disconnected and I cannot connect to it.

 

[MRWHY]

It does in fact work to attach a picture as an attachment for Line Crossing. I have it set up and it works well.

Do you mind sharing your settings for me to try?

 

[bearclaw]

In Advanced Configuration > Network > Email

I have Sender, Senders address and SMTP server and port configured.
I also have an Interval of 2s and Attached Image is checked off. *This is the important one for attachments*
Receiver and Receivers Address are also configured.

In Advanced Configuration > Smart Event > Line Crossing Detection

I have 3 lines drawn for A<>B detection with a sensitivity of 40 I have set my Schedule from 2100 to 0700
Under Linkage Method I have all these checked off:
Notify Surveillance Center
Send Email
Trigger Channel


Thats pretty much my setup. Works well for me.

 

[MRWHY]

In Advanced Configuration > Network > Email

I have Sender, Senders address and SMTP server and port configured.
I also have an Interval of 2s and Attached Image is checked off. *This is the important one for attachments*
Receiver and Receivers Address are also configured.

In Advanced Configuration > Smart Event > Line Crossing Detection

I have 3 lines drawn for A<>B detection with a sensitivity of 40 I have set my Schedule from 2100 to 0700
Under Linkage Method I have all these checked off:
Notify Surveillance Center
Send Email
Trigger Channel


Thats pretty much my setup. Works well for me.

This is very similar to what I have. Let me double check and try again. Thanks.

 

[unbahlievable]

This makes at least 3 of us who have the same problem. It's definately a firmware issue.
My unit reboots consistently on each event when email is enabled.

https://www.ipcamtalk.com/showthread.php/6553-2CD3T45-rebooting-after-every-motion-event

I'm talking with the seller, but so far no resolution.

 

[bearclaw]

Im using the 5.2.5 firmware that has been modded for 4 line crossing detection. It could very well be a firmware thing.

 

[MRWHY]

This makes at least 3 of us who have the same problem. It's definately a firmware issue.
My unit reboots consistently on each event when email is enabled.

https://www.ipcamtalk.com/showthread.php/6553-2CD3T45-rebooting-after-every-motion-event

I'm talking with the seller, but so far no resolution.

I tried different settings and I might have a solution: Go to Basic or Advanced Configuration, then Video/Audio. Change Bitrate type to Constant, then save.

So far this is working for me.

 

[unbahlievable]

No bueno :-( Tried constant bit rate and it still reboots on every motion detect. What are your other settings? I'm running 20fps, 4MP mode, 4096Mbps.

It also rebooted a couple times when I was in playback mode, but I'm not sure if there was a motion detect in the meanwhile.

 

[MRWHY]

No bueno :-( Tried constant bit rate and it still reboots on every motion detect. What are your other settings? I'm running 20fps, 4MP mode, 4096Mbps.

It also rebooted a couple times when I was in playback mode, but I'm not sure if there was a motion detect in the meanwhile.

This what I have:

Stream type : Main Stream (Normal)
Video Type: Video Stream
Resolution: 1920*1080P
Bitrate Type: Constant
Video Quality: Medium
Frame Rate 25
Max Bitrate: 4096
Video Encoding: H.264
Profile: Main Profile
I Frame Interval: 25
Smoothing: 50

Hope this helps.

 

[unbahlievable]

Thanks...do any of your 4MP modes work?

 

[MRWHY]

Thanks...do any of your 4MP modes work?

Mine is only 3MP.