Cant get cameras to show full resoltion

[Baje]

Hey guys,

I have a 7732 nvr installed with a camera system for the last 2 years or so. Everything is working fine with the nvr and cameras in the original install. Now im trying to add a new camera to it and i can only get the substream to show on the nvr. Ive tried plugging the camera into the POE ports on the nvr as well as into the main switch for the building. Both methods will work but only the substream will display whether in multi cam mode,which it should and full screen. Ive attached a picture of the nvr screen with the camera video settings. When i pull up the camera by itself everything is perfect.

Nvr is DS-7732NI-SP Firmware V3.1.7 build 141201
Camera is DS-2CD1131-I Firmware V5.4.5 build 170124

Can anyone shed some light on this please?

Thanks in advance

 

[marku2]

go to the camera web page for camera 15
On the camera web page check that main stream or capture rate is set to full resolution for man stream,
Hit save go back to the nvr and check what setting you have then also reboot the nvr too

 

[marku2]

These are the camera web pages and nvr web pages

 

[Baje]

Tried all of that and no dice..

 

[marku2]

Do you have these views on a iPad or phone iVMS-4500 can you check what resolution is on cam 15 as main stream

 

[Baje]

Dont have access here but im almost certain it will tell me 320X428

 

[marku2]

Dont have access here but im almost certain it will tell me 320X428

Can you have a look that h264+ is not active too