Can't take snapshots from live view of playback i Hikvision DS-764NI-E1/4P

M

mythblstr

n3wb
Mar 23, 2016
5
0
To male a long story short I am having two problems with my NVR. The first is ever since I began exporting video clips to a USB stick, I cannot playback all 4 cams simultaneously. Even though I have recording on all 4 camera's the 4th camera I choose in playback mode comes up with "no resource".

The other problem is that when I click on the stream from one camera I have several buttons to choose from but the "snapshot" button is greyed out. I cannot take snapshots from live view or playback mode. Is there a setting that needs changed to activate this?

Thank you for you replies...
John
 
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Re: Can't take snapshots from live veiw with Hikvision DS-764NI-E1/4P

I typed the title of this question incorrectly. I meant to say or playback mode not "in" playback mode. Does anyone have any idea why the snapshot is greyed out in live view? I was able to take a snapshot several weeks ago but I reset everything back to factory settings (for a different problem) I can no longer create image snapshots. is this a problem with the NVR or just a setting?

Front Yard.jpg
 
Actually I haven't even attempted it in the web GUI. I'm trying to do it directly from the monitor attached to the NVR from the menu bar that pops up when you single click on one of the live views.

That menu bar has the following options:
"stop recording" "instant playback" "audio on"( something grayed out) "digital zoom" "image settings" ("snapshot" is grayed out) "live view strategy" "information" and "close"

Do I have to take snapshots from the web interface? I use Ubuntu when I'm home and they don't have a plugin for the firefox used in Ubuntu.

Incidentally I can export video in playback mode. I use the "start clipping" to create the start and stop points and then go to file management to export the video and it recognizes the USB stick in the USB port in the front of the NVR.

Thanks for your help....
 
Do I have to take snapshots from the web interface?
Click to expand...
No - I was referring to the part of the web interface where the destinations for snapshots etc are defined, the thinking being that maybe you need to set them up again after the reset to defaults.
 
I went on the web interface and I was able to take snapshots from there, but I didn't see an option to set the path for the jpgs. From the web interface the captures default to this directory: C:/Users/user/USSCWEB/CaptureFiles/......

Still don't know why I can't do it directly from the NVR.....
 
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