Can't upgrade firmware or factory reset NVR5216-16P-4KS2

[skipdup]

My NVR5216-16P-4KS2 has been acting wonky, so I wanted to start over.

From the NVR (& mouse), I tried doing a factory reset. It fails.

I've tried upgrading my firmware from 3.210 to 3.216 - from the NVR console (memory key) and SmartPSS (mac). Everything fails.

I'm betting this is user error, but I've yet to figure out how.

Can anyone offer any pointers?

Thanks,Skip

 

[alastairstevenson]

Is this before or after a reboot to get it into a clean state?

 

[skipdup]

Well,, I've rebooted several times. And physically cut the power a few times.
But, since I'm not sure what a clean state is, I'm betting I'm doing something wrong?
Any way you could elaborate a bit? Or is there a place I can educate myself? I've searched, but not really found anything yet...

Really, really appreciate the help! I've run out of ideas on my side.

Thanks!
Skip

 

[alastairstevenson]

But, since I'm not sure what a clean state is, I'm betting I'm doing something wrong?

No, I don't believe you are doing anything wrong.
Sometimes when a device has been running for a very long time, small, non-fatal problems can occur and build up.
A reboot will get a device back into a 'clean state' where it should operate as designed and configured.

As a for example - if I'm going to attempt a firmware update on my QNAP NAS boxes, the operating system requires / recommends that a reboot be done before the firmware update.

 

[skipdup]

Just for fun, I tried upgrading the firmware from the config (mac) tool. It fails also. I did get a warning that login failed.
So, I'm wondering if my user account might be keeping me from upgrading/factory resetting?
I thought about trying to login with the 888888, but the only option I have is on the dropdown is "admin".
Do either of these pics offer any clues?

 

[skipdup]

Is there any way to force a factory reset from the motherboard?

Thanks!!