Choppy viewing when on phone

[Chase]

Hey guys I have a question I need help with. I have the Dahua NVR5216 non POE with currently 3 POE cams installed (5231, 4231EM, 4231F). My cameras view perfectly fine with I view directly from the NVR to the monitor as well as perfectly fine when I view from my iphone and ipad using IDMSS when at home on Wi-Fi.

The problem that I have is when I leave home and connect to my VPN and try to view my cameras, my feed is more often than not choppy and laggy. On the screen the KB/s jumps anywhere from <30-150 KB/s.

From my NVR here are the camera settings for Substream1 (as its labeled)

1 camera has compression (H.264) --- the other 2 have H.264H
Resolution: 704x576(D1)
FPS: 25
Bit Rate Type: CBR
KB/s: 1024

Cameras view fine when I'm connected at home to my wifi.


-----

For home view (NVR to the TV) I have the following.

Code-Stream Type Continous
Compression: H.264 ... (2 other cams are H.264.H)
Resolution: 1920x1080
FPS: 25
Bit Rate Type: CBR
KB/s: 4096


What do you think the solution is? Does it seem as if my resolution for the substream is too much thus causing choppy viewing? What do you recommend I do to correct this? FYI these settings are default to the camera. I have not changed or edited them.

 

[tangent]

what's your upload speed and what are you running your vpn server on?

 

[Chase]

My upload speed via Speedtest.net tested from my desktop wired directly to the router is at least 3 MBPS

My router is Asus RT-AC1750 running OpenVPN.

 

[bigredfish]

My substream looks great on my iPhone using iDMSS and its set at
H.264H
704-480 (D1)
FPS 7
CBR 512

 

[tangent]

bits != Bytes
1 Byte = 8 bits.

usually a capital B denotes bytes. internet connection speeds are typically given in bits per second.

3mbps/8 = 375KBps

 

[Chase]

My substream looks great on my iPhone using iDMSS and its set at
H.264H
704-480 (D1)
FPS 7
CBR 512

I applied these same settings to all 3 of my cameras from the NVR however it stills seems sluggish. Only difference between you and me is that you have 704-480 (D1) and I don't. I have 704-576 (D1)

Any ideas more ideas? I don't need to restart the NVR do I?

 

[bigredfish]

I applied these same settings to all 3 of my cameras from the NVR however it stills seems sluggish. Only difference between you and me is that you have 704-480 (D1) and I don't. I have 704-576 (D1)

Any ideas more ideas? I don't need to restart the NVR do I?

I'm not an IP network guru but it doesnt sound like the trouble is with your system, but perhaps your VPN configuration? and/or ISP upload. How are you connecting from outside?

 

[tangent]

I'm not an IP network guru but it doesnt sound like the trouble is with your system, but perhaps your VPN configuration? and/or ISP upload. How are you connecting from outside?

Seems likely, but we need @Chase to use recognized conventions when referring to bits and bytes.

 

[Chase]

Haha I am not savvy on the technical aspect of technology so I won't pretend to be either. I hope you can bear with me and hopefully I can learn a little bit along the way.

I'm not an IP network guru but it doesnt sound like the trouble is with your system, but perhaps your VPN configuration? and/or ISP upload. How are you connecting from outside?

I am using an Asus RT-AC1750 router with the built in OpenVPN software.

Looks like I'm ultilizing VPN IPv4.

My ISP upload speed is usually right above 3 Mbps with the desktop wired to the router.

With VPN connected and turned onmy phone, I did a Speedtest and I got 1-3 Mbps upload. I don't know if my phones cellular connection was not as good at the time or not... only 2 bars.