Clip not producing

[lusk]

I went to review some footage and note that whilst several images have been produced, when I double click onto any of them, it says image not found. In addition, when I right click onto the image and try to select “go to containing folder”, this option is greyed out. I have also looked in C:\BlueIris\Alerts but I can not see the images in there.

I am on version 4.

 

[bp2008]

Recordings are typically in the "new" or "stored" folders. Check your configuration of the new/stored/alerts folders in Blue Iris Options > Clips & Archiving. Also look at BI's status panel on the tab that shows storage usage. Upload screenshots of each of these things here (total: 4) and someone may be able to tell you what is wrong.

 

[fenderman]

Also note that alerts are not video clips they are pointers to the clips and nothing is stored in the alert folder unless you choose to store high resolution alert images which is not necessary.

 

[lusk]

Also note that alerts are not video clips they are pointers to the clips and nothing is stored in the alert folder unless you choose to store high resolution alert images which is not necessary.

Thanks.

I can confirm that I do not have he-res enabled (this was turned off ages back)

Since posting this first post, I have upgraded from 4-5 and the fault still persists.

 

[fenderman]

Thanks.

I can confirm that I do not have he-res enabled (this was turned off ages back)

Since posting this first post, I have upgraded from 4-5 and the fault still persists.

There should be nothing in your alert folder and you should have hi res disabled. You have something setup incorrectly that is why bp2008 asked for the screenshots. I would also ask you to post the BI record tab screen shot and the cameras web interface video screen shot in addition to the others he requested.

 

[lusk]

Recordings are typically in the "new" or "stored" folders. Check your configuration of the new/stored/alerts folders in Blue Iris Options > Clips & Archiving. Also look at BI's status panel on the tab that shows storage usage. Upload screenshots of each of these things here (total: 4) and someone may be able to tell you what is wrong.

 

[lusk]

There should be nothing in your alert folder and you should have hi res disabled. You have something setup incorrectly that is why bp2008 asked for the screenshots. I would also ask you to post the BI record tab screen shot and the cameras web interface video screen shot in addition to the others he requested.

Hope this is what you meant.

 

[bp2008]

Well, at least from that we can see you have over 1 TB of recordings. Are you able to play any of them? If so, what is different between the ones that play and the ones that don't?

 

[lusk]

Well, at least from that we can see you have over 1 TB of recordings. Are you able to play any of them? If so, what is different between the ones that play and the ones that don't?

Yes, they all play OK. The system has been working fine until this one camera messed around. I rebooted the camera, set it to trigger and it has since recorded a clip.