ColorVu DS-2CD2347G2-L White light not turning on

GibonArt

n3wb
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Nov 2, 2020
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Hey guys,
trying to get this behavior solved somehow. We have got 3 of the DS-2CD2347G2-L ColorVu 2.0 cameras. The Day/Night switch is giving us a headache a little bit. When using Image Parameter Switch function it does switch the MODE in drop-down box (Under Config>Image>Display Settings) but the actual parameters stay as the previous. We are using Normal and Low Illumination. Normal has White Light OFF. Low Illumination has it turned on. When switching from Normal to Low Ill. it does not start the white light and it remains behaving as like in Normal. My client keeps calling me :D and Im out of ideas.
Last thing I tried is updating the Date/Night to high sensitivity with Light On in AUTO mode for the NORMAL mode and not using the Image parameter switch. Rebooted cameras. Now I need to wait another day to see if the light will turn on.

FW used is V5.5.160 build 210209

Any help please?
 
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