DH-PTZ11204-GN-P connection problems

[Alessio831]

hello everyone I have a problem with the ptz in description, in practice I can connect it to my nvr only with the onvif protocol losing all the ivs part while if I want to connect it as private the nvr finds it but it remains the classic red computer of the connection

p.s.

 

[jure123]

hello everyone I have a problem with the ptz in description, in practice I can connect it to my nvr only with the onvif protocol losing all the ivs part while if I want to connect it as private the nvr finds it but it remains the classic red computer of the connection

p.s.

Did you manage to solve I have the same problem?