DH-XVR5116HS-I3: Hdd not powering on

[brcr]

Hi, new guy..help pls: like mentioned dvr & WD purple4T. Tried new & older hdds on other dvrs- all working order. On new, said, dvr...if/when connect hdd & power on... Won't. Yet...if disconnect dvr cables & power on...Does. Can see cams/display just fine , but can't record. W the heck??
Keep in mind...dvr & hdd are new.
( hdd checked/works on other dvrs )
( dvr works when hdd disconnected )
Thanks

 

[wittaj]

Maybe the actual power supply is failing and can't provide enough to power the HDD or the HDD requires more power than the DVR can put out.

 

[paul@austins.tv]

I understand the max harddrive is 16tb for that XVR. What size hard drive are you having issues with?

 

[TonyR]

Since it does not provide POE to the few IP cams it can work with, the external power supply is 12VDC @ 2.0 Amps......you do have the correct power supply connected, right?
It might be worth it to try another 12VDC @ 2.0 Amp (or higher Amps) power supply, insuring the polarity of the existing one is observed.

If it's new as you say, is it it still in warranty?

 

[brcr]

Maybe the actual power supply is failing and can't provide enough to power the HDD or the HDD requires more power than the DVR can put out.

And we have a winner. Sure enough: hr ago used older plug/dvr ( same #'s etc on " tag" ). Older worked, All good. Soo, New one w/dvr- bad.
Ain't that something?
Thanks. Have a great day

 

[ludshed]

And we have a winner. Sure enough: hr ago used older plug/dvr ( same #'s etc on " tag" ). Older worked, All good. Soo, New one w/dvr- bad.
Ain't that something?
Thanks. Have a great day

Just ran into that a couple weeks ago for the first time. Couple thousand Dahua’s installed and never heard of a small internal cable failing. Wasted about 3 days of time replacing everything and reconfiguring it all, thank god I didn’t have to warranty that!