DHI-VTO2202F - Accessing videos from sdcard from DMSS App / VTHs?

H

Harry Marcus

n3wb
Sep 11, 2021
18
1
Bangkok
Hi there,

I appreciate that this question may have an obvious answer...

In short, I have 1 x VTO (DHI-VTO2202F) and 2 x VTHs.

I have inserted an SD card into the VTO, assuming this will record interactions (Auto capture is set to on for unlock / calling / Auto recording call).

I can see "SD Capacity" increase every time I use it, so it looks to be recording.

Question is, how can I access these videos via both the 2 X VTHs and DMSS App?

When using the DMSS App, I can see the call list but when I click on the call, I get a message saying "no linked videos".

On the VTHs, there's a call list, but no messages seem to be anywhere.

Am I missing something?

Thanks in advance.
 
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Click on the reel icon next to the camera icon (bottom left corner), then you need to find the date of the event using the calendar.
 
Strangely, going through that path displays some videos but others never get recorded.

Am I meant to be able to access these videos from the VTH units?
 
Harry Marcus said:
Strangely, going through that path displays some videos but others never get recorded.

Am I meant to be able to access these videos from the VTH units?
Click to expand...
Hi! I'm experiencing very similar things with my VTO. SD capacity increasing on each call, auto record turned on, but no files on the SD card that I can see. Or if they are, it takes a scan of the SD card with a file recovery app to make the DAV files appear. Did you find a resolution?
 
switchfoot said:
Hi! I'm experiencing very similar things with my VTO. SD capacity increasing on each call, auto record turned on, but no files on the SD card that I can see. Or if they are, it takes a scan of the SD card with a file recovery app to make the DAV files appear. Did you find a resolution?
Click to expand...
Nope, it's bizarre really.
 
Did you resolve the "no linked videos" issue.
I have the same problem.


Harry Marcus said:
Hi there,

I appreciate that this question may have an obvious answer...

In short, I have 1 x VTO (DHI-VTO2202F) and 2 x VTHs.

I have inserted an SD card into the VTO, assuming this will record interactions (Auto capture is set to on for unlock / calling / Auto recording call).

I can see "SD Capacity" increase every time I use it, so it looks to be recording.

Question is, how can I access these videos via both the 2 X VTHs and DMSS App?

When using the DMSS App, I can see the call list but when I click on the call, I get a message saying "no linked videos".

On the VTHs, there's a call list, but no messages seem to be anywhere.

Am I missing something?

Thanks in advance.
Click to expand...
 
...and I fixed it. I formatted the SD card as removable storage (not that the documentation says what to do either way), but it seems that it didn't care and formatted as internal storage. I reformatted as portable storage again and now I have the option on the VTH for guest messages and, indeed, guest messages now show up after recording. The memory card icon shows up now as well on the interface. BTW, 256GB storage didn't work; it apparently needs to be 128GB or below. You really have to mess with these devices sometimes to get them to work! Always assume someone took one pass at writing the interface and did essentially no testing and that the documentation probably won't fill in the gaps.

Sadly, it still doesn't look like the videos are accessible through DMSS. I still get the "no linked video" message. Maybe I will figure it out later.

Hopefully this helps someone!
 
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I have a VTO2211G-WP with a 32 gig card in it. Yeah, it stores video messages, etc, but there's no way to download them that I've found. Even though the web GUI when I log in to the VTO.
 
Atriensis said:
...and I fixed it. I formatted the SD card as removable storage (not that the documentation says what to do either way), but it seems that it didn't care and formatted as internal storage. I reformatted as portable storage again and now I have the option on the VTH for guest messages and, indeed, guest messages now show up after recording. The memory card icon shows up now as well on the interface. BTW, 256GB storage didn't work; it apparently needs to be 128GB or below. You really have to mess with these devices sometimes to get them to work! Always assume someone took one pass at writing the interface and did essentially no testing and that the documentation probably won't fill in the gaps.

Sadly, it still doesn't look like the videos are accessible through DMSS. I still get the "no linked video" message. Maybe I will figure it out later.

Hopefully this helps someone!
Click to expand...
I can't wait for someone to figure out the DMSS "no linked video" message. I think I have contact Dahua direct and see what they say.
 
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Atriensis said:
...and I fixed it. I formatted the SD card as removable storage (not that the documentation says what to do either way), but it seems that it didn't care and formatted as internal storage. I reformatted as portable storage again and now I have the option on the VTH for guest messages and, indeed, guest messages now show up after recording. The memory card icon shows up now as well on the interface. BTW, 256GB storage didn't work; it apparently needs to be 128GB or below. You really have to mess with these devices sometimes to get them to work! Always assume someone took one pass at writing the interface and did essentially no testing and that the documentation probably won't fill in the gaps.

Sadly, it still doesn't look like the videos are accessible through DMSS. I still get the "no linked video" message. Maybe I will figure it out later.

Hopefully this helps someone!
Click to expand...

Hey I have the same problem Formatting the cards seems to do the job. For the moment I have card in the VTH and is only able to take a photo everytime the door rings . Do you know if it will record videos if you insert a sd card into the VTO?

Thanks
 
Hi, I have a DHI-VTO2202F with a 32gb card installed. Since then when no one answers the door it prompts if the user wants to record a message (this question is not prompt before the sd card installation). At VTH I have "new" options in "message" menu to see videos, pictures, audios but everything is empty...
At DMSS I never can see any videos recorded, always getting an error when try to play it at missed call messages.
Where do you have formatted the SD card? Outside VTO?

Thanks
 
pedrogcosta said:
Hi, I have a DHI-VTO2202F with a 32gb card installed. Since then when no one answers the door it prompts if the user wants to record a message (this question is not prompt before the sd card installation). At VTH I have "new" options in "message" menu to see videos, pictures, audios but everything is empty...
At DMSS I never can see any videos recorded, always getting an error when try to play it at missed call messages.
Where do you have formatted the SD card? Outside VTO?

Thanks
Click to expand...
i have the same problem. Is there any way to record videos to sd card when someone is calling so i can access it via DMSS app?
 
If anyone cares, the intercom eventually failed. I ended up pulling the entire system and switched to using an AXIS I8116-E intercom with my 3CX PBX and some $99 tablets wall-mounted inside the house. This is certainly overkill, but aside from needing a daily reboot schedule on the AXIS intercom to avoid a call issue (never figured out root cause), it has been rock solid. I store all the video on my Synology DiskStation and the physical events (intercom button) appear for easy perusal.

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