door lock problem

[Ceezyro]

So i have the VTO3211D-P2 and the VTH2421FB-P and somehow i can't unlock the door from the vth but i can unlock it with my phone with easyviewer pro. Any solutions? in the unlock logs i get the card unlock fail.

 

[riogrande75]

What FW and MCU versions are used on the devices?
Can you unlock the door with via browser (DAHUA HTTP API):

http://xxxxx/cgi-bin/accessControl.cgi?action=openDoor&channel=1&UserID=101&Type=Remote

If yes, then you might have a wrong passwort configured in your VTH.

 

[Ceezyro]

vth 4.500.0000000.7.R
vto 4.300.0000000.5.R
I can unlock it via that link
witch password do i need to check?

how do i check mcu version?

 

[riogrande75]

On VTO it should be in webif just under der Softwareversion info in field "MCU Version Info".
On the VTH in settings / SW-Version.
Anyhow, I suggest to reset your VTH and configure your VTO again according to the manual. I'm pretty convinced that this will solve it.