Double notifications on DMSS

[circutz]

Hello,

Last night I had a spider crawling across one of my cameras that was setting it off. So I went into dmss so I could turn off the notifications for that camera. However when I got in there, I noticed all the notifications under the "multi channel alarm subscription" were actually turned off. And I don't remember ever turning them off. So I don't even know how I was getting push notifications if they were off. Anyhow, I went in and enabled the notifications for intrusion alarm and tripwire alarm for the cameras I want. However now I get doubles of all the notifications (picture attached). How can I stop this?

P.S. i realize one method is just to turn off the notifications I just enabled, however I still want to control the notifications that I receive. So that won't fix my issue.

Thanks in advance

 

[ludshed]

I’d rather get 2 than 0!

 

[97JeepXJ]

Did you delete the NVR at some point but not cancel the alarm subscription first

 

[circutz]

Did you delete the NVR at some point but not cancel the alarm subscription first
View attachment 194724

Not me myself, but the company that did the install had to come to check something one day. So they may have. Is there something I can do on my end to fix?

 

[97JeepXJ]

Only thing I can think of is delete and reinstall DMSS but I don’t know if will take care of it or not

 

[circutz]

Only thing I can think of is delete and reinstall DMSS but I don’t know if will take care of it or not

Yeah that could be it. When I get back home I'll give that a shot for sure. Thanks bud

 

[houmi]

I am having the same issue... deleting the app and reinstalling doesn't solve it. Kinda annoying tbh...

 

[circutz]

I don't remember exactly what i had to do. But I believe logging out, deleting the app, and reinstalling actually worked for me.

 

[houmi]

I did this on both my phone and tablet and still get the double notifications... I'll research this / will ping Dahua directly.

 

[houmi]

I think I may have figured out this issue for me, it had nothing to do with DMSS. I saw that this was only happening on some of my cameras where I had the intrusion box and the messages were 1 second apart, I think what is happening is that when the line is far away from the camera and the person enters the intrusion box for whatever reason the NVR/Camera thinks the person is entering and leaving the line (A<->B) and hence the double notification that differs by 1 second. I changed all those to Tripwire and it seems to have fixed the issue.