DS-2CD2446G2-I - Always detects motion

[Bubbles]

Hi all,

I hope you can help me with my issue. I am having a brand new DS-2CD2446G2-I cam to monitor my entrance with motion detection enabled (no other smart detection features are enabled).
I configured a NAS savepoint and it works realy well in terms of that it only records when there is a motion detected.

My issue is that the cam, after it detected it's first motion never pushes an "IsMotion: false" event using ONVIF. I use the ONVIF device manager to track the events and I can see that only events with "IsMotion: true" are generated but never falls back to false which gives me problems in integrating that kind of alarm in my home-assistant installation. I am using the latest available firmware. I already set the detection sensitivty down to 20 to see if 60 was to sensitive ... no luck with that.

Any hints or ideas what I can do?

 

[alastairstevenson]

I am using the latest available firmware.

Is it this firmware ?

https://www.hikvisioneurope.com/eu/portal/?dir=portal/Technical%20Materials/00%20%20Network%20Camera/00%20%20Product%20Firmware/G3%20platform%282XX6G2%203XX6G2%202XX7G2%202XX6G0%29/DS-2CD2XX6G2%2C2XX7G2%20Models/5.5.801%20build211105

 

[Bubbles]

Is it this firmware ?

https://www.hikvisioneurope.com/eu/portal/?dir=portal/Technical%20Materials/00%20%20Network%20Camera/00%20%20Product%20Firmware/G3%20platform%282XX6G2%203XX6G2%202XX7G2%202XX6G0%29/DS-2CD2XX6G2%2C2XX7G2%20Models/5.5.801%20build211105

No. I installed this (V5.7.10 build 220830)

 

[alastairstevenson]

No. I installed this (V5.7.10 build 220830)

OK, so that's a (C) variant of the camera, with the 'Firmware version property' in 'System Settings' showing it uses G5 firmware?

 

[Bubbles]

Sorry but I dont understand what a (C) variant of the camera is. I searched for actual Hikvision firmware for the cam and that was the "only one" I was able to find. Is it a wrong one?

 

[alastairstevenson]

The (C) variant has been manufactured with slightly different hardware due to chip shortages.
But, based on the Firmware version properties in your screenshot, you've installed the correct version of firmware, G5.

 

[Bubbles]

I tested it using an older firmware (this one) and motion detection worked like charm. Detection and reset is faster than the stream into my home assistant. Thanks for pointing me to the right direction

 

[alastairstevenson]

I tested it using an older firmware (this one) and motion detection worked like charm.

That's a good result.
So it sounds like a bug has been introduced into the newer firmware.