DS-2DE2A404IW-DE3 Firmware Upgrade Problem

[LevyKo]

Hello folks,

i own three Hikvision DS-2DE2A404IW-DE3 Domes. Two of them i bought in 2021 and finally i bought the third one this week. I'm using Mac's only here so i had no chance to install via IE. Therefore i used the iVMS-4200 to upgrade the firmware on the devices. Last year i upgraded the first two domes to firmware V5.6.18build 210428. There were no problems. The dome i got this week had preinstalled V5.6.800 which is for model DS-2DExxxx(S6). The Hikvision website had a link on the model page to firmware 5.7.1 so i thougt "ok, let's upgrade". Now the "new" dome runs with firmware V5.7.1build 211009.

My plan was then to upgrade the other two domes to the same firmware, had in mind that all three devices called "DS-2DE2A404IW-DE3" in iVMS-4200. Beside the serial, everything is on all three models the same. Same look, same package, same model, same type and same device.

When i try to upgrade with the same digicap.dav (V5.7.1build 211009), this two "old" devices throw me an error with the text "The type of upgrade file mismatches."

Can anybody help me with this problem please?

I added three pictures of the iVMS-4200: The device view, the firmware-file and the error on the remote configuration view.

Thanks in advance and best regards
Levy

PS: Sorry for my english. I hope somebody understand it

 

[wittaj]

You really need to be asking yourself why are you updating? If it is just for grins and giggles or OCD behavior to be running the latest firmware, think twice.

A common theme around here is don't fix what ain't broke. If the unit is working and meets your needs, in many instances an update breaks what you had working and provides you with something you didn't need or bricks the camera. In most instances, updates are simply security vulnerability patches (usually years after the breach was found), but since we do not give our cameras internet access, the update is useless to us.

Here are issues I have seen people report here where they were upgrading just for the sake of upgrading:

• A Dahua Z12E that someone updated and then constantly reboots comes to mind.
• The Dahua 49225 and 49425 PTZ that loses autotracking with an update come to mind.
• The Hikvision DS-2DEA425IW-DW PTZ that loses autotracking with an update comes to mind.
• A Hikvision ANPR camera losing half the FPS and loses the ability to read US plates - those are big deals to have happen.
• A Hikvision ANPR DS-2CD4A26FWD camera that lost all ability to read plates - kinda makes the camera useless.
• A Hikvision camera that the user lost ability to control the LED light function at night.
• A Hikvision wifi camera that loses the ability to use wifi after a firmware update.
• Dahua 5442 that will not allow playback of the SD card.
• Countless other instances where the camera or NVR simply bricked and became useless.
• Countless examples where the camera or NVR went into Chinese.

Don't do it unless it is fixing a problem you are experiencing or adds a feature you really need.

Further, it is best to obtain any firmware updates from the vendor you purchased it from so that you do not run into issues. Any firmware you find here or elsewhere is obviously proceed at your own risk. We have many threads here where someone tried an update with a firmware they found on the internet and bricked their unit.

Many units being sold are Chinese hacked units into English that will either brick or go into Chinese upon updating. Some vendors will be upfront and tell consumers that as part of their website, but many do not or the consumer forgets...here is one such example....

 

[LevyKo]

Ah, ok. Thank you very much for this info!

As i configured the new (last) camera, i got a live view in safari and could use the full interface of this camera. The both versions i owned since 2021 weren't able to present a live view in Safari. Sometimes it comes handy if i could connect simple with my browser to check what is going on out there. On the other hand the cams are all connected to Synology Surveillance Software and therefore there is no really need to use Safari.

And i see that "never touch a running system" is the best plan for that devices. Once again thank your very much for that info. I'll keep my hands off

Best regards
Levy