Hi All. I have several unbranded DS-2DE2A404IW-DE3's (wireless equipped but disabled).
I've had no problem upgrading the firmware from the EU site.
V5.6.18 build 210428 seems to be the latest version and it works fine on all my cams EXCEPT one!
The 4x optical zoom normally goes from "Z001" (1X) indicated on the display to "Z004" (4x).
After that, each continues to digital zoom to "Z064" at the maximum.
The cam with the issue is brand new, all purchased together and the same versions of firmware, encoding, web, etc., but it will not go beyond "Z004", meaning it will not go beyond 4x optical. No matter what gui I use, it won't kick into digital zoom.
Has anyone else experienced this and can someone suggest a fix? It's in a location where that extra magnification can really make a difference.
Thanks!
I've had no problem upgrading the firmware from the EU site.
V5.6.18 build 210428 seems to be the latest version and it works fine on all my cams EXCEPT one!
The 4x optical zoom normally goes from "Z001" (1X) indicated on the display to "Z004" (4x).
After that, each continues to digital zoom to "Z064" at the maximum.
The cam with the issue is brand new, all purchased together and the same versions of firmware, encoding, web, etc., but it will not go beyond "Z004", meaning it will not go beyond 4x optical. No matter what gui I use, it won't kick into digital zoom.
Has anyone else experienced this and can someone suggest a fix? It's in a location where that extra magnification can really make a difference.
Thanks!