DS-KH6320-WTE1 indoor panel and DS-KV8113-WME1 doorbell, after upgrade...

[mlukaszek]

Hi All,

This is my first post here - really hoping someone can help.

Short scene setting: I bought a Hikvision kit last year, the DS-KV8113-WME1 doorbell with DS-KH6320-WTE1 indoor panel.
I configured both, powered them through the PoE switch. The door unit controls two electric locks, one for the door and the other for the fence. The indoor unit was used to control the doorbell - answer calls, control both locks. I even had configured Home Assistant to be able to stream the camera feed and open both locks from my phone.

Everything worked really well until recently - when I thought that maybe Hikvision released updated firmware...

I updated the doorbell unit to v2.2.53 (build 220816) and the indoor station to v2.1.52 (build 220811).
The door station's video feed now looks like shot via fisheye lens, it's no longer linear like (I think?) it was. But that's a small nitpick.

The bigger problem is the indoor unit. While generally being able to communicate with the door station (I can see the video feed fine and I can see the number of locks, and it looks like I can still answer calls and control the locks while the call is in progress), it cannot open any of the two locks from the "Live view" - I get "Unlocking failed" after clicking any of two lock buttons (the video preview works fine).

Is this a known problem? Shall I attempt to downgrade one of/both units - I suspect something went out of sync with the APIs that are used? Unfortunately I do not remember versions that I had before the update.

Many thanks for any hints!
Cheers,
Michal

PS: Remote door opening through ISAPI (posting <RemoteControlDoor><cmd>open</cmd></RemoteControlDoor> to /ISAPI/AccessControl/RemoteControl/door/1 or 2) still works...

 

[trempa92]

After upgrading you need to factory reset. Now it uses Protocol 2.0 therefore u will need to add indoorstation to device management list of door station aswell.

 

[mlukaszek]

After upgrading you need to factory reset. Now it uses Protocol 2.0 therefore u will need to add indoorstation to device management list of door station aswell.

Thanks for the reply. Factory reset of which device? The doorbell did reset itself I think, as it went to the default 192.0.0.65 IP. Not sure about the indoor unit though?

 

[trempa92]

Every upgraded device has to be factory resetted. If your doorstation resetted automaticly thats fine, you need to reset indoorstation aswell. By upgrading to Protocol 2.0 lock no.2 is disabled by default, you will neeed to re-enable it.

 

[mlukaszek]

Every upgraded device has to be factory resetted. If your doorstation resetted automaticly thats fine, you need to reset indoorstation aswell. By upgrading to Protocol 2.0 lock no.2 is disabled by default, you will neeed to re-enable it.

Yep I reenabled the 2nd lock already. I'll try resetting the indoor unit too.

 

[trempa92]

there is 2.1.60 fw for indoor unit just saying

 

[mlukaszek]

there is 2.1.60 fw for indoor unit just saying

Hm, you're right I need to try it. I have reset the unit to factory settings and paired with the doorbell, but that still did not resolve the problem (still can't operate the lock on the live view, if the call is not in progress).

 

[trempa92]

It might be the registration password that failed, its a security feature in protocol 2.0 so that random guy with your wifi password cant add doorstation on another monitor to open a door remotely.

 

[mlukaszek]

It might be the registration password that failed, its a security feature in protocol 2.0 so that random guy with your wifi password cant add doorstation on another monitor to open a door remotely.

How do I ensure I have the right password? I just upgraded to 2.1.60 and it's doing the same.

 

[trempa92]

It is the initialization password. You need to write that password under Intercom->Session settings (Door Station)

 

[mlukaszek]

It is the initialization password. You need to write that password under Intercom->Session settings (Door Station)

I must be doing something wrong. I entered Registration Password in Intercom->Session setting of the door station, entered the Main Station IP to match the indoor unit, reset the indoor unit to factory settings again, readded the door station (entering the password I chose for the door station), and unfortunately it behaves as it did.

There is "Enable Protocol 1.0" switch in the door station settings, and it's enabled - should it be?

 

[trempa92]

No Main station is not indoorstation. You leave it as it is 0.0.0.0.

No you dont enable protocol 1.0 if both devices use 2.0

 

[trempa92]

Factory reset both:

-initialize both
-set them IP's (lets assume you will use 0.1 as gateway)
-Door station on 192.168.0.50
-Indoorstation on 192.168.0.51

IndoorStation settings
-Group network settings (Main) Door Station 192.168.0.50
-Registration password - Initializating password
-Save

Door Station settings
-Device management - Indoor should be there and marked as online. If not add it manually, if it doesnt come online after adding manualyl just reboot indoorstation.

 

[mlukaszek]

Success! I did not fully restore factory settings, I kept IP and user settings but restored the rest (I think there was "Default" button or something).
After a few combinations of resetting and re-adding devices and playing with the Device management, as well as adding the door unit from the indoor unit, they finally got in sync back again.

Thanks a lot for all the tips!

 

[mlukaszek]

One more thing... is there any cure for the fisheye video of the door unit, to make it more linear?

 

[trempa92]

You can crop under Image settings - > DoorStation