I had the same issue. Ken suggested using the substream for DS. Camera Properties > Trigger > Artificial Intelligence > Unselect "Üse main stream if available". Resolved the issue in my case....Thank you - I did. The problem is that even when using the substream, I still get the following problems:
1. There is a mismatch between object location and motion detection causing DS to miss alert
2. I still can not explain why there is a 2-sec delay between the first 2 images
Here is the image from using motion overlay from direct-to-disk:
View attachment 98761
What is the red bar across the bottom and next to all of your clips? I must've turned that setting off. If that's system resources, it looks pretty slammed.
My observation as well. It doesn't happen all of the time, but enough to conclude that there's an issue.
Brilliant tip !!! I had no idea that existed - that makes things a lot easier for troubleshooting. How did you find out about that? Tribal knowledge or is it documented somewhere?
Definitely, but not always, right? Sometimes it behaves as expected - so I've been trying to analyze the dat information for successful confirmed alerts first - is there anything in common that I can use to evaluate the dat files of the falsely cancelled alerts... kind of approach. Since Ken organized BI settings into logical groups instead of functional ones though, finding out what settings to "guess and check" i.e., what settings impact the results, is maddeningly frustrating.
Well, the image(s) used are captured in the dat file. And the "decision" image is the one with the asterisk. Each timestamp has a unique image and the number of images are driven by the AI settings in the Trigger tab. Clicking on each timestamp shows the motion zones DS was using at that moment. So the images used in the analysis are stored within the dat file.
Just confirming ... when you Ctrl-double-click the alert in the cliplist, the Blue Iris playback window is not showing the *.dat file frame marked with an asterisk?
View attachment 99628
Already did - the problem with the support is they are SO SLOW on response. Weeks.I wonder if this could be a coding artifact and for some reason the T+1793 msec JSON string is rendered twice to the graphic display.
My only suggestion is to email the screenshot and *.dat file to support@blueirissoftware.com.
I think they probably try to prioritize their issues. The double frame doesn't seem like that big of a deal, while it may be a bug. Just add an extra to the end. But do the json details of the two matching frames also match?There is an
Already did - the problem with the support is they are SO SLOW on response. Weeks.
Why they do not have GitHub or something similar is beyond my understanding ...
Guys - anybody else has this problem (same T+X) sent twice to the DS?
^^ I concur with checking the JSON details for both frames.
Blue Iris is one programmer (Ken) and a few support staff. We've all had to learn to be patient. The product is worth the wait.
Personally, I'm hoping they're taking a bit of vacation.
Would you mind sharing a bit of detail about the method and order of how you did that?
What was it set to before you changed it?