Empire tech ptz recommend cameras

As you can see in my previous image post the ball housing is hitting the mount housing in yellow. It's stopping me from adjusting the housing on the x-axis.
 
You take that "cover" completely off and rotate the ball to whatever position you want it in and then put the cover back on. Much easier than trying to rotate within the "cover".
 
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As you can see in my previous image post the ball housing is hitting the mount housing in yellow. It's stopping me from adjusting the housing on the x-axis.

Most likely just the cable that's pulling tight in the housing. As Wittaj said, release the ball.