Error: 8000007a (Check Port/User/Password)" error message Dahua Cams Only! Annke and Reolink are OK. The only change was BI update to version 5.9.9.43

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BYS

Young grasshopper
Jul 15, 2024
33
5
Los Angeles, CA
Just updated to BI version 5.9.9.43 (4/25/2025) and got a "No Signal" message but only for my Dahua 5442 cams. Annke and Reolink cams experienced no issues. I logged into each Dahua cam by IP address and they work fine. What to change in BI to fix this? They are configured as Generic/ONVIF with RSTP port 554 and ONVIF 80. These setting have been flawless prior to the update.

I am stumped on how to fix this. Its not a PW issue as the PW remains the same and I am able to log in by IP.

Thanks in advance.
 
Post a screenshot of the popup window that appears when you hit find/inspect for that camera.

Usually this happens when there is an error with the ONVIF password that can be corrected by logging into the camera GUI and going to the account page and then the ONVIF Manager (or something like that depending on GUI) tab and changing the password, even if you change it to what it is now.
 
wittaj said:
Post a screenshot of the popup window that appears when you hit find/inspect for that camera.

Usually this happens when there is an error with the ONVIF password that can be corrected by logging into the camera GUI and going to the account page and then the ONVIF Manager (or something like that depending on GUI) tab and changing the password, even if you change it to what it is now.
Click to expand...
Opening 192.168.50.208 port 80...
HTTP Get / request...
OK
ONVIF GetSystemDateAndTime
2025-04-29T17:50:40.000Z
Requesting device information...
Invalid response. Is the password correct?
GetCapabilities...
Querying services
Has Search services: /onvif/search_service
Has Imaging services: /onvif/imaging_service
Has media services: /onvif/media_service
Has RTP_RTSP_TCP, requesting profiles
Has Event services: /onvif/event_service
Has WSPullPointSupport
RelayOutputs: 1
InputConnectors: 1
Has Device IO services: /onvif/deviceIO_service
AudioOutputs: 1
Checking for common cameras...
Foscam FI86xx/98xx compatible?
Foscam FI89xx compatible?
Foscam FI9821 V2 compatible?
Foscam FI9821 media port compatible?
Cantonk port 34567?
RTSP port open?
RTSP port detected!
Done

I swear the PW is correct. Using the same PW, I can log in directly to the camera using the IP address. I BI, I even blanked out the PW and retyped. Problem persists.

Are you suggesting changing the PW to the cam to something completely different? According the Dahua, I need to email them to do so. Reluctant to unless you folks think that is the only way to fix this. There must be a bug with the latest BI version causing this only on Dahua cams.
 
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Yep that means it doesn't like the password, even though it is correct. The firmware sometimes gets wonky on the ONVIF password, especially if people change the admin password after initialization.

We have seen this in BI for many years, so I don't think it is necessarily a BI bug as it doesn't impact everyone, it is likely an issue in the camera GUI when the firmware corrupts.

There are two passwords - admin account under general tab that you are logging into the GUI with and why it works that way and the ONVIF password that BI is looking for that it doesn't like.

Do as I said and change the password in the ONVIF Manager (you can make it the same password it is now) or create a new user/pw under ONVIF and the general tab.

I have had to do this before, as have many other people. No reason to email Dahua and they would likely tell you to pound salt anyway LOL.
 
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