Factory Reset

[D1473]

I have a restaurant with an NVR and some cameras. The original installer is long gone. I want to add a camera and be able to see cameras in phone app. I am assuming I need to reset this system somehow. From what I have gathered, it's a rebranded Hikvision system. I have listed the model numbers below. Can anyone help me with this?

Using SADP I get:
NR32P8-8
NC324-XD-2.8
NC324-XD-2.8
NC324-XD-2.8
NC214-XD

 

[alastairstevenson]

What firmware versions are showing for the cameras?

 

[D1473]

I'm not onsite. I have a photo of the SADP page and I have this much...

Under Software Version it says:

V3.4.96build ...

The tab wasn't expanded to see the rest.

 

[D1473]

I just realized you asked about camera firmware, and I gave you the NVR firmware.

I don't have the camera firmware info right now.

It looks like Hikvision has a reset procedure where you send them info and they send you a file back for NVRs. Would that work with this NVR even though it's not branded Hikvision?