Finally got my v2 mini PTZ (YC-110AR) - IR filter problem

[EyePeeKamz]

Hey all! Long time lurker here just wanting to add my experience and ask a few questions. I don't claim to know everything but I like to think I'm not a total idiot when it comes to this cam stuff. I set up 11 poe PTZ cams at my office and at home I have a crappy 2mp swann with a few logitech c930e webcams I use with Yawcam. Anyway, regarding my v2 mini ptz...




+ Got this one during the "big sale" for $136 http://s.click.aliexpress.com/e/9SdAiXq

+ Purchased 4/2
+ Received the nearly destroyed, smashed to hell box on 4/22
+ Mounted and tested that night. No complaints.
+ Noticed the next morning that the IR filter wasn't engaged.
+ Updated Firmware.
+ Tried a couple different cat 5e and cat6 cables, along with a couple different 12v/1.5A, 12v/2A, 12v/4A power supplies.
+ Brought the cam inside to listen for "the click." I can hear it trying to to something when IR goes on/off but it's not like any of my other cams.
+ When I put my ear to the cam I can hear a faint grinding sound, like a dirty fan bearing or something. Is that normal?


+ If I give it a smack with a rubber screwdriver handle, the IR filter works. I can turn IR on and off and the filter works as expected for a while, but if I don't touch it for a few hours (overnight) it won't work again without a smack.



Should I take the cam apart and look for something obvious? Might something need to be greased or loosened up?



I have a few days left to file a dispute, should I do that? Should I ask for some money back? and how much?

 

[klasipca]

You might be first one who reported stuck IR filter with this cam, happened on one of my Hikvision cams before, I simply ended up getting replacement with the dispute. So if seller doesn't provide you solution to fix this somehow you might as well start the dispute.

 

[ilrider78]

Received the nearly destroyed, smashed to hell box on 4/22

Could have been damaged from shipping from what you are saying. I would definitely message the seller to figure out a solution.

 

[klasipca]

Did you take a picture of the smashed box? I had 5 out of 7 with smashed boxes, but cams were ok as it was inside air wrap.

 

[EyePeeKamz]

Welp the camera was working great for a few weeks and then the filter got stuck again the other day. I was able to smack it back to working but the next day it was stuck again and no amount of violence will make it unstick.




Can anyone tell me what I should do or look for as far as taking it apart to fix? Is there anything that usually needs to be tightened or loosened inside the camera when this happens?

 

[fmflex]

Have you tried a magnet to unstick the filter?

 

[EyePeeKamz]

Have you tried a magnet to unstick the filter?

Not yet but it's one of the first things I'm going to try. I have the camera mounted with little zip ties through the screw holes on the mounting bracket and it's annoying to mess with.

 

[EyePeeKamz]

Have you tried a magnet to unstick the filter?

I finally got around to taking the camera down to mess with it. I tried moving a small N42 Magnet all around the area where the filter should be but there wasn't any kind of reaction from the camera at all. I tried a slightly bigger N52 magnet just for the hell of it and that didn't do anything either. I set the camera upside down on a table while I went to put the magnets back on the fridge and when I came back the filter was magically engaged. I was able to engage/disengage it a handful of times via web interface but the click was pretty weak and pathetic sounding.


I left it sitting upright on the table with the filter engaged and "IR Mode" manually set to off when I went to bed. The next morning when I went to check it out, the picture was back to being a pink pile of blurry shit. "IR Mode" still manually set to off. So it randomly disengaged the filter for no reason at all some time overnight.