Find/Inspect not pulling all data on some cameras

[105437]

I'm working on setting up cloned cameras to do ONVIF IVS triggers. They are all Dahua 5442s on the same firmware version. I can successfully Find/Inspect two of the 8 cameras. Here are the Find/Inspect query results from a camera that works and one that doesn't. I'm doing a Find/Inspect after clicking the checkbox for "Get ONVIF Trigger Events". Any ideas why this would happen and how to fix it?

Full data pull on camera that worked:
Opening 192.168.1.217 port 80...
HTTP Get / request...
OK
ONVIF GetSystemDateAndTime
2023-05-03T01:35:43.000Z
Requesting device information...
Manufacturer: General
Model: IPC-T5442T-ZE
FirmwareVersion: 2.840.15OG00D.0.R, Build Date 2022-08-18
GetCapabilities...
Querying services
Has Search services: /onvif/search_service
Has Imaging services: /onvif/imaging_service
Has media services: /onvif/media_service
Has RTP_RTSP_TCP, requesting profiles
profile token MediaProfile00000
profile name MediaProfile_Channel1_MainStream
profile source is 00000
profile source config is 00000
profile token MediaProfile00001
profile name MediaProfile_Channel1_SubStream1
profile source is 00000
profile source config is 00000
profile token MediaProfile00002
profile name MediaProfile_Channel1_SubStream2
profile source is 00000
profile source config is 00000
requesting URI for profile MediaProfile00000
RTSP URI: /cam/realmonitor?channel=1&subtype=0&unicast=true&proto=Onvif
requesting URI for profile MediaProfile00001
RTSP URI: /cam/realmonitor?channel=1&subtype=1&unicast=true&proto=Onvif
requesting URI for profile MediaProfile00002
RTSP URI: /cam/realmonitor?channel=1&subtype=2&unicast=true&proto=Onvif
Has Event services: /onvif/event_service
Has WSPullPointSupport
RelayOutputs: 0
InputConnectors: 0
Has Device IO services: /onvif/deviceIO_service
AudioOutputs: 0
Has PTZ service: /onvif/ptz_service
Done

Data pull on camera that didn't work:
Opening 192.168.1.209 port 80...
HTTP Get / request...
OK
ONVIF GetSystemDateAndTime
2023-05-03T02:36:24.000Z
Requesting device information...
GetCapabilities...
Querying services
Has Search services: /onvif/search_service
Has Imaging services: /onvif/imaging_service
Has media services: /onvif/media_service
Has RTP_RTSP_TCP, requesting profiles
Has Event services: /onvif/event_service
Has WSPullPointSupport
RelayOutputs: 0
InputConnectors: 0
Has Device IO services: /onvif/deviceIO_service
AudioOutputs: 0
Checking for common cameras...
Foscam FI86xx/98xx compatible?
Foscam FI89xx compatible?
Foscam FI9821 V2 compatible?
Foscam FI9821 media port compatible?
Cantonk port 34567?
RTSP port open?
RTSP port detected!
Done

 

[wittaj]

Something probably got wonky on a firmware update.

Log into the Camera GUI and under users you will see a tab called ONVIF User

Select it and then change the admin password for the ONVIF user to match your password. Maybe it is an issue with the problem cameras.

Or simply create a new user and password and use that.

Or maybe the camera is having trouble using the same stream twice, so try for the clone camera a different user/password, so you would have two usernames - one for each camera.

Now with substreams, the use of the true clone to save bandwidth isn't as critical. I have had a few cameras where the clone didn't work right so I did this clone hack LOL.

 

[105437]

I'll give these suggestions a try tomorrow morning and report back. Thanks for the reply!

 

[105437]

I'll give these suggestions a try tomorrow morning and report back. Thanks for the reply!

Tested this morning and couldn't find anything that worked. I have contacted BI Support to see if they can help.

 

[105437]

Tested this morning and couldn't find anything that worked. I have contacted BI Support to see if they can help.

Ended up disabling ONVIF authentication on the cameras that wouldn't pull all of the data. Once I did that, Find/Inspect worked perfectly.

 

[105437]

Been out of town for a while. I installed the latest BI version to test Find/Inspect with the camera's ONVIF authentication "ON" and BI still fails to properly query the camera.

 

[jrbeddow]

Been out of town for a while. I installed the latest BI version to test Find/Inspect with the camera's ONVIF authentication "ON" and BI still fails to properly query the camera.

You may be running into the same issue I discussed over in this thread ( I would read at least the last couple of pages to review): 5.7.5 - April 20, 2023 - Onvif updates

In particular, I discovered that two of my 5442 cameras that had been upgraded to the latest (August 2022) fimrware WITHOUT doing a full factory reset some time ago (lesson learned here), would NOT work with ONVIF authentication turned on with this latest series of BI that exposes the inner workings of ONVIF to the user. It had worked previously on older BI releases (don't understand this, but whatever).

Also, try to insure that the cameras only use fairly "simple" passwords: I've run into issues where more complex passwords (including the use of special characters) would fail in the manner that you are describing.

Good luck, and others have commented that even the newest firmware works correctly when done after a full factory reset (I just don't want to bother with that at the moment, as I hadn't gained anything useful in that release).