Frequent shutdowns and BSOD's on usually great PC

Discussion in 'Troubleshooting' started by fbnoise, Jun 8, 2018.

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  1. fbnoise

    fbnoise Getting the hang of it

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    Gotcha. I agree it could be CPU.

    I didn't swap out the RAM with other ram - just pulled one out at a time and tested both. After that I tested both on the other 2 slots.
     
  2. fbnoise

    fbnoise Getting the hang of it

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    For informational purposes, wanted to update after same BSOD on completely different machine:

    Motherboard was checked in at ASUS repair of yesterday. For now, running Blue Iris on my work computer (similar specs to my Blue Iris PC). Just now observing a wild storm passing and had a camera full screened. Just got a BSOD and whocrashed says it was same hal.dll error:

    This was probably caused by the following module: hal.dll (hal+0x3BEFF)
    Bugcheck code: 0x124 (0x0, 0xFFFFCC88CB414028, 0xBE000000, 0x800400)
    Error: WHEA_UNCORRECTABLE_ERROR
    file path: C:\WINDOWS\system32\hal.dll
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Hardware Abstraction Layer DLL

    Completely different Blue Iris install/license, all separate hardware, similar but slightly older ASUS motherboard.
     
  3. SantiagoDraco

    SantiagoDraco Getting the hang of it

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    What the Hal is going on!
     
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  4. SantiagoDraco

    SantiagoDraco Getting the hang of it

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    On a more serious note... are you using the same HDD in the second system?
     
  5. awsum140

    awsum140 Known around here

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    Obviously something is getting too hot under load. You seem to have tested all the discrete components, other than the HDD, CPU and MB. Those would be net on my list. I recently had a problem with a machine I re-built, an older core 2 duo. It kept shutting down when under load, no BSOD just instant off. Turned out the CPU heatsink/fan wasn't fully seated even though it looked like it was. Funny thing was that when I pulled the heatsink, the thermal paste looked like it had been firmly seated, if you know what I mean.
     
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  6. SantiagoDraco

    SantiagoDraco Getting the hang of it

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    Not obvious in this case as it's a different PC. Heat could still be an issue, even on the second pc, but certainly it's not the obvious culprit unless that PC also has thermal issues that weren't present before. Hence the question about the HDD and if it was moved from the first PC to the second as it could be a common denominator.
     
  7. fbnoise

    fbnoise Getting the hang of it

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    HA!!!!!!!

    On the problem PC, I had a stock cooler. When I took it into a PC repair shop, I let them sell me a radiator cooler (shoulda had one anyways), but the problems eventually persisted.

    Good question but I didn't move any drives from Blue Iris PC to work PC. Added to that, early on when I did clean Windows install, I installed OS on a different SSD to at least partially rule out HDD issues, and also updated the firmware on the one I switched to (kinda weird, required I boot with USB that had Intel firmware updater utility thingy)
     
  8. SantiagoDraco

    SantiagoDraco Getting the hang of it

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    So the "new" (older) PC is completely fresh from a software perspective and hardware perspective? You didn't move over the BI data drive from the defective system to it? Just to be sure.
     
  9. fbnoise

    fbnoise Getting the hang of it

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    Different hard drives, no video carried over but same reg file loaded up for settings (after loaded reg file I changed storage to accomidate new pc)
     
  10. ldasilva

    ldasilva Pulling my weight

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    what cameras do you have?
    i had one that would crash my pc weird i know but it took me forever to figure that out
     
  11. fbnoise

    fbnoise Getting the hang of it

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    Unfortunately I don't think that's a possible problem in my situation but thanks for the idea
     
  12. bob2701

    bob2701 Pulling my weight

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    I just went round and round with a similar problem and it turned out to be the cooling. Couldn't get a handle on it until I installed Core Temp to give me constant readings on the cpu temp.

    Good luck.
     
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  13. SantiagoDraco

    SantiagoDraco Getting the hang of it

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    Agree with Bob, as has been mentioned before, you should watch temps during load. Also the question on cameras is important as maybe you could be running the system at a very high load and eventually it's overheating and causing the BSOD. What are the CPU loads and temps under normal/full operational load?
     
  14. bob2701

    bob2701 Pulling my weight

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  15. awsum140

    awsum140 Known around here

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    I used Core Temp to find my problem. It made it easy to see what the heck was going wrong when the CPU got used heavily.
     
  16. fbnoise

    fbnoise Getting the hang of it

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    On my Blue Iris PC, I can't remember temps but at computer shop, the guy ran a stress test program and observed temps and thought it was okay (this was after we put a radiator CPU cooler on there). I left the shop for an hour while he stress tested and during that time no BSOD. Took it home and it ran for a few hrs but then shut down.

    Funny development as of today. While Blue Iris PC is being repaired, wondered if I could free up my work PC from Blue Iris using a Surface Pro 3 (i5-4300U, 4 gigs of RAM). Plugged in a 2TB drive for all BI storage except for DB, turned off 2 of the 8 cams I use, reduced FPS to 5 or 6 to reduce data coming into BI (by logging into each individual camera, not just on BI). CPU hovers between 60-90%. Tablet in house connected to BI web page to display 2 important cams as usual. Occasionally check in via iOS app. Been running 3 hrs. Kinda surprised it's working.
     
  17. SantiagoDraco

    SantiagoDraco Getting the hang of it

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    The problem with stress tests is that they don't necessarily stress all portions of the system. For example if you are using Intel Hardware Acceleration which used the GPU cores of the processor which is not something typical CPU stress tests use.
     
  18. SantiagoDraco

    SantiagoDraco Getting the hang of it

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    Well both of the other systems were older and problem "well used" so it's not surprising they were BSODing if heat was the issue. I dont' remember if you said you measured CPU load and temps when I brought up checking that early on in the thread.... but if you are running 60-90% with just 6 cams at 5fps.... I imagine that the older systems were probably topping out and running hot stressing the CPU to the point of the BSOD.
     
  19. fbnoise

    fbnoise Getting the hang of it

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    The main Blue Iris computer mainly stayed at 20-30% CPU (i7-4770K) - running anywhere between 10-20 FPS on 8 cams, high quality 1080p or greater video. I remember checking heat between BSOD's and temps did seem fine. As I mentioned above, we threw on a radiator cooler and put it through it's paces and temps were fine. Those tests included GPU testing (I had installed an intel utility that ran through GPU and CPU tests and simultaneously monitored/recorded temps during the test). That same CPU was removed and put in another PC in his shop where stress tests were performed. He went on about how CPU's rarely fail (in his experience) but boards do quite commonly.

    The fact that the BI computer was "well used" was definitely a concern. I built it brand new but it ran for 5 years straight.

    The motherboard is still at ASUS. Doubt they'll do anything to fix and doubt they'll replace, but worth a shot. I'm trying to avoid buying CPU and MB if MB is likely to be the failing component. End result might be that I need to find an affordable MB that'll work with that CPU.
     
  20. SantiagoDraco

    SantiagoDraco Getting the hang of it

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    You might even look into some of the systems that Fenderman has mentioned in other threads if you are not against buying some from Ebay. You can find some amazing deals.
     
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