Help with a recording issue

[colvins]

Hello There
I am new to this forum and I'm hoping that I may find some answers to a vexing problem.

I have a camera system here at my gas station. It has been running successfully for a couple of years.
I have 15 Foscam .264 cameras running on BlueIris. They stream the recordings to a 4TB NAS drive connected to my router.
Last week the entire array quit recording. I diagnosed my network system, recording paths and storage device and connections, ok.
All cameras are visible in Blue Iris and the red recording indicator is on, but no output streaming. I receive an error message "trouble creating clip"
Is there anything within Blue Iris which would prevent recording, such as a software update, licensing, or known glitch.
Please help if you can.
Thanks
Colvins

 

[fenderman]

@colvins welcome to the forum. What version of BI are you running (the exact version)...did you test moving a file from the blue iris pc to the nas? Did you confirm the the folders in the nas are empty/or dont have the newest recordings?

 

[colvins]

Thanks for the welcome Fenderman.
It is Blue Iris ver 4. I'll have to look around for latest version. It prompts me if there is an update, and I always do.
I have checked the folders and the old bvr files are there up until they stopped.
Files move into the NAS share directory from the PC.

 

[fenderman]

Thanks for the welcome Fenderman.
It is Blue Iris ver 4. I'll have to look around for latest version. It prompts me if there is an update, and I always do.
I have checked the folders and the old bvr files are there up until they stopped.
Files move into the NAS share directory from the PC.

I would not update to the latest version, as there are new motion algorithms that are still being worked out.
I have never seen this issue. I would email support.